- Managing Daily Operations
- Managing team of up to 15 resources
- Team mentoring & coaching individual associates who may fall below desired performance
- Handle 1st level escalations on process issues that cannot be resolved by agents
- Monitoring and ensuring closure of daily/weekly and monthly deliverables
- Managing SLA, Daily Reporting, Agent's leave planning
- Maintain a strong knowledge of products and services for customers that we are servicing
- Monitor random calls/cases to improve quality, minimizing errors and track operative performance
- Continuously contribute towards process improvement
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ARaymond Network Pune, India Permanent contractAt ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. · Founded in Grenoble in 1865, and still headquartered in the city to this day, we're a family-run business with a proud history of innovation – including ...
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Omni Recruit Private Limited Pune, India Full timeAbout the Opportunity · We're looking for highly experienced software engineers to join our team. You will contribute to the design, delivery and support of features in a highly concurrent, multi-tenant contact center platform that handles real-time omni-channel communications a ...
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D Source Nagar, Pune, India Full timeQualification · EducationSpecialisationDetailsGraduateB.AGraduateB.ComGraduateB.ScAny Graduate will be preffered.Job DescriptionVacancyUploadedOn:18/01/23 · VacancyUploadedBy Divya · =============================================== · Responsibilities: · Managing the day-to-day act ...
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Wipro Pune, India Full timeRole Purpose · The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at ...
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SLK Pune, IndiaCompany Name: · SLK Software Private Limited Experience: 5+ years · Location: Pune · Skills: · Angular, Ionic, HTML5, CSS, Docker, Node, NestJS, Express, npm, Communication with RESTful web services from JavaScript. · ...
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KION Group Pune, India Full timeDescription · We are looking for a motivated and experienced CAE Engineer to support us in the · execution of CAE tasks from all KION R&D locations. · As a local team leader for CAE you will be responsible for the on time and on budget · execution of CAE tasks (meshing, mode ...
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UPS India Pune, India Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combin ...
Team Leader - Pune, India - 2coms
Description
Job DescriptionAbout Client
Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies.
Its capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other consulting services to customers in across 167 countries.
Current holds around 1.5 Lakhs employees across India.Opening for Team Leader (Fraud/Chargeback) for Leading MNC- Pune
Designation -Team Leader (Team Lead/SME Can Apply)
Experience-4+ Years in Banking, Credit card & Fraud disputes on a global level.
CTC- 8 LPA
Location- Pune (Work From Office)
Shift- US Shift
Notice- Immediate-15 Days Only
Job Description
Benefits
Fixed Off on Saturdays and Sunday5 days Working
Drop facility provided.
Requirements
Designation -Team Leader (Team Handling Experience Min 6 Months to 1 Years) Experience-4+ Years in Banking, Credit card & Fraud disputes on a global level.
Location- Pune (Work From Office) Shift- US Shift Skills- Job Description 1. Managing Daily Operations 2. Managing team of up to 15 resources 3. Team mentoring & coaching individual associates who may fall below desired performance 4. Handle 1st level escalations on process issues that cannot be resolved by agents 5. Monitoring and ensuring closure of daily/weekly and monthly deliverables 6. Managing SLA, Daily Reporting, Agent's leave planning 7. Maintain a strong knowledge of products and services for customers that we are servicing 8. Monitor random calls/cases to improve quality, minimizing errors and track operative performance 9. Continuously contribute towards process improvement