- Minimum 2 years of team handling experience
- Minimum 2 years of experience in GDS (Sabre, Amadeus, or Galileo)
- Windows, MS Office, Google Applications (expert)
- Fluent in English - any additional language will be considered a plus
- Team player
- Preferred: Graduation or master's degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert) Excellent communication skills
- Team development responsibilities
- Support team members in their daily tasks
- Deliver training on the job
- Discuss & set personal targets with each team member
- Monitor team: their behaviour towards customers & colleagues, their problems or ideas
- Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude
- Discuss the team's performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary
- Organize & run regular team meetings and one-on-ones to groom team members
- Assess received feedback from clients/colleagues
- Prepare reports
- Discuss/report performance of day/week and special issues - quality wise with the Manager
- Discuss or escalate daily issues and report the day's Summary to the Manager
- Ensure the team's effective functioning
- Manage team members' daily schedules and ensure assigned tasks are completed
- Supervise attendance and ensure time adherence by all team members
- Monitor Calls & Delegate cases as appropriate
- Coach and mentor team members to grow in their role 2-3 years of minimum experience in team handling in the respective travel industry or at a similar position
-
Team Leader
1 week ago
Finagal Multiserve LLP Pune, IndiaA team leader's main responsibilities include: · - Organizing work · - Communicating goals · - Connecting work to context · - Delegating tasks · - Leading by example · - Allocating and managing resources · - Problem solving · - Managing project progress · - Reporting progress to ...
-
Team Leader
5 days ago
MICHELIN Pune, IndiaTeam Leader · KEY EXPECTED ACHIEVEMENTS · Team Performance · • Demonstrates daily application of Agile & Lean values such as cooperation, transparency, courage and humility to promote teamwork. · • Reflects continuously on how to become more efficient, then develops and adjusts ...
-
Team Leader
1 week ago
2coms Pune, IndiaJob Description · About Client · Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing, computer security, digita ...
-
Team Leader
5 days ago
Etraveli Group Pune, India Full timeEtraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold con ...
-
Team Leader
6 days ago
METRO/MAKRO Pune, India Full timeCompany Description · Metro Global Solution Center (MGSC) is internal solution partner for METRO, a € Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Se ...
-
Team Leader
3 days ago
2coms Pune, IndiaAbout Client · Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing, computer security, digital transformation, ...
-
Team Leader
1 week ago
Hyatt Corporation Pune, India Full timeTeam Leader - Stewarding · Hyatt Regency Hyatt Regency Pune IN - MH - PuneCulinaryEntry Level ManagerFull-timeReq ID: PUN001770Local Summary · You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategie ...
-
Team Leader
1 week ago
iServe Financial Pune, India Full timeApply for Team Leader, Career Progress Consultants in Pune for 0 - 3 Year of Experience on ...
-
Team Leader
1 week ago
Tenneco Pune, IndiaJob title: Production Line Leader · Job function and sub function: Production /CTOH · Preparing work schedules and assigning workers production line tasks. Evaluating incoming orders and setting up the production line accordingly. Optimizing production line efficiency by monitori ...
-
Team Leader
4 days ago
D Source Nagar, Pune, India Full timeQualification · EducationSpecialisationDetailsGraduateB.AGraduateB.ComGraduateB.ScAny Graduate will be preffered.Job DescriptionVacancyUploadedOn:18/01/23 · VacancyUploadedBy Divya · =============================================== · Responsibilities: · Managing the day-to-day act ...
-
Team Leader
4 days ago
Omni Recruit Private Limited Pune, India Full timeAbout the Opportunity · We're looking for highly experienced software engineers to join our team. You will contribute to the design, delivery and support of features in a highly concurrent, multi-tenant contact center platform that handles real-time omni-channel communications a ...
-
Team Leader
3 days ago
Allianz Pune, IndiaJob Description: · Not available at the moment · Skills Required: · Indirect TaxationCompliance ManagementAudit ComplianceDesirable Skills: · Not available at the moment ...
-
Team Leader
5 days ago
SLK Pune, IndiaCompany Name: · SLK Software Private Limited Experience: 5+ years · Location: Pune · Skills: · Angular, Ionic, HTML5, CSS, Docker, Node, NestJS, Express, npm, Communication with RESTful web services from JavaScript. · ...
-
Team Leader
5 days ago
ARaymond Network Pune, India Permanent contractAt ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. · Founded in Grenoble in 1865, and still headquartered in the city to this day, we're a family-run business with a proud history of innovation – including ...
-
Team leader
6 days ago
Little italy Pune, IndiaTo excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills. · Responsibilities: · Create and apply a marketing strategy to ...
-
Team Leader
4 hours ago
Allstate Benefits Pune, IndiaJob Responsibilities · Job Responsibilities: · Driving 100% audit completion as per required sample size. · Monitoring the team performance and cultivating continuous improvement in the process · Design and deploy Quality Assurance Framework for new transitions · Facilitate lean ...
-
Team Leader
5 days ago
Wipro Pune, India Full timeRole Purpose · The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at ...
-
Team Leader
1 hour ago
Allstate Insurance Company Pune, IndiaJob Responsibilities · Key Responsibilities · Customer Service · • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met · • Manages, researches, ...
-
Team Leader Team Lead
1 week ago
Calibehr Business Support Services Pvt Ltd Pune, India Full timeApply for Team Leader,Team Lead, Calibehr Business Support Services Pvt Ltd in Pune ,Kolhapur ,Nasik ,Sangli ,Satara for 0 - 3 Year of Experience on ...
-
Team Leader Team Lead
1 week ago
timesjobs Pune, India Full timeA Relationship Manager is responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints. They possess excellent communication and problem-solving skills and work closely with sales ...
Team Leader - Pune, India - Etraveli AB
Description
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, and Poland.
About the role
The Customer Services department at ETG is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If you're passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future.
Requirements
Duties & Responsibilities: