Team Leader - Pune, India - Etraveli Group

Etraveli Group Pune, India

Found in: Talent IN C2 - 4 days ago

Full time

Description

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, and Poland.

About the role

The Customer Services department at ETG is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If you're passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future.

Requirements

Minimum 2 years of team handling experience
Minimum 2 years of experience in GDS (Sabre, Amadeus, or Galileo)
Windows, MS Office, Google Applications (expert)
Fluent in English - any additional language will be considered a plus
Team player
Preferred: Graduation or master's degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert) Excellent communication skills

Duties & Responsibilities:

Team development responsibilities
Support team members in their daily tasks
Deliver training on the job
Discuss & set personal targets with each team member
Monitor team: their behaviour towards customers & colleagues, their problems or ideas
Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude
Discuss the team's performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary
Organize & run regular team meetings and one-on-ones to groom team members
Assess received feedback from clients/colleagues
Prepare reports
Discuss/report performance of day/week and special issues - quality wise with the Manager
Discuss or escalate daily issues and report the day's Summary to the Manager
Ensure the team's effective functioning
Manage team members' daily schedules and ensure assigned tasks are completed
Supervise attendance and ensure time adherence by all team members
Monitor Calls & Delegate cases as appropriate
Coach and mentor team members to grow in their role 2-3 years of minimum experience in team handling in the respective travel industry or at a similar position

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds.During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Team Leader

Found in: Talent IN C2 - 2 hours ago

MICHELIN Pune, India

Team Leader · KEY EXPECTED ACHIEVEMENTS · Team Performance · • Demonstrates daily application of Agile & Lean values such as cooperation, transparency, courage and humility to promote teamwork. · • Reflects continuously on how to become more efficient, then develops and adjusts ...
Team Leader

Found in: Talent IN C2 - 5 days ago

2coms Pune, India

Job Description · About Client · Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing, computer security, digita ...
Team Leader

Found in: Talent IN C2 - 5 days ago

2coms Pune, India

About Client · Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing, computer security, digital transformation, ...
Team Leader

Found in: Talent IN C2 - 2 hours ago

Azuro Pune, India Full time

About Azuro · Azuro, a Square Yards subsidiary, is Indias largest organized rental and property management platform, ensuring smoothest and fastest renting out experience. We provide Home owners and Tenants a complete tech- enabled real estate residential property management solu ...
Team Leader

Found in: Talent IN C2 - 4 days ago

Hyatt Corporation Pune, India Full time

Team Leader - Stewarding · Hyatt Regency Hyatt Regency Pune IN - MH - PuneCulinaryEntry Level ManagerFull-timeReq ID: PUN001770Local Summary · You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategie ...
Team Leader

Found in: Talent IN C2 - 4 days ago

Etraveli AB Pune, India Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold con ...
Team Leader

Found in: beBee S2 IN - 6 days ago

Allstate Insurance Company Pune, India

Job Responsibilities · Job Responsibilities: · Driving 100% audit completion as per required sample size. · Monitoring the team performance and cultivating continuous improvement in the process · Design and deploy Quality Assurance Framework for new transitions · Facilitate lean ...
Team Leader

Found in: Talent IN C2 - 4 days ago

ARaymond Network Pune, India Permanent contract

At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. · Founded in Grenoble in 1865, and still headquartered in the city to this day, we're a family-run business with a proud history of innovation – including ...
Team leader

Found in: Talent IN 2 C2 - 4 days ago

Little italy Pune, India

To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills. · Responsibilities: · Create and apply a marketing strategy to ...
Team Leader

Found in: Talent IN C2 - 2 days ago

Hindustan Coca-Cola Beverages Pvt Ltd Pune, India Full time

Job Description · DEPARTMENT: Supply Chain - Safety · JOB OBJECTIVE: To drive Safety Initiatives in plant and ensure compliances to Company & Statutory safety requirements for the site and build a sustainable culture of Safety · REPORTING TO: Factory Manager /Plant Manager/Corpor ...
Team Leader

Found in: Talent IN C2 - 2 hours ago

Navigate HR Consultants Pune, India Full time, Other

Company Overview · Navigate Human Resources Consultants is a comprehensive HR solutions provider with 14 years of experience. We excel in various HR areas, including talent acquisition, learning & development, employee engagement, and more. · Job Overview · Lead a team in non-IT ...
Team Leader CAE

Found in: Talent IN C2 - 4 days ago

KION Group Pune, India Full time

Description ·  We are looking for a motivated and experienced CAE Engineer to support us in the · execution of CAE tasks from all KION R&D locations. ·  As a local team leader for CAE you will be responsible for the on time and on budget · execution of CAE tasks (meshing, mode ...
CPQ Team Leader

Found in: Talent IN C2 - 6 days ago

Cummins Inc. Pune, India

Description · This engineering service focused position includes those who develop and maintain the information technologies, functional excellence or product information change management that enables the engineering practitioners to work more efficiently and effectively. · Inv ...
CPQ Team Leader

Found in: beBee S2 IN - 6 days ago

Cummins Inc. Pune, India Paid Work

CPQ Team Leader · Description · This engineering service focused position includes those who develop and maintain the information technologies, functional excellence or product information change management that enables the engineering practitioners to work more efficiently and e ...
IBA Team Leader

Found in: Talent IN C2 - 3 days ago

Mphasis Pune, India Full time

Job Description · IBA TL Offshore L5 · Job Summary – · Team lead will have primary responsibility to deliver the services associated within the scope of agreement, with managing a team size of around 14-16 employees. · Years of experience needed – ·  Minimum 7+ Insurance Brok ...
M CAD team leader

Found in: Talent IN C2 - 2 hours ago

Optellix Private Limited Pune, India Full time

Job Description · We are looking for an experienced CAD customization Team leader responsible for the development of CAD applications. · Location · Kolhapur or WFH · Requirements · 8+ years of development experience in CAD customization · Need to have developed applications in mu ...
Digital Marketing Team Leader

Found in: Talent IN C2 - 2 hours ago

B2B InDemand Pune, India Full time

Skills: #.Strongly quantitative and data analytics skill Microsoft Excel Microsoft PowerPoint Microsoft Outlook Microsoft Word Marketing Market Research Email Marketing Product Marketing Search Engine Marketing (SEM) Account Marketing · Keyword Research & analysis for websites. · ...
Team Leader – Product Development

Found in: Talent IN C2 - 4 days ago

ARaymond Network Pune, India Permanent contract

At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. · Founded in Grenoble in 1865, and still headquartered in the city to this day, we're a family-run business with a proud history of innovation – including ...
Team Leader Fraud Card Disputes

Found in: Talent IN C2 - 5 days ago

2coms Pune, India

AboutClient · OurClient is an Indian multinational corporation that providesinformation technology consultant and business process services. Itis one of the leading Big Tech companies. Its capabilities rangeacross cloud computing computer security digital transformationartificial ...
Quality Manager Drives

Found in: Appcast US A2 ECP - 5 days ago

GE Aviation Pune, India

Job Description Summary · Strong People leader responsible for Quality Assurance and Quality control with cross functional team .Job Description · Roles and Responsibilities: · Own quality assurance & Quality Control for Drives & Control + Assembly COE parts · Owning Quality Mana ...