VOD-LC Specialist, Voice Of Driver – Listening Channels, Voice Of Driver – Listening Channels - Hyderabad, India - ADCI HYD 13 SEZ

ADCI HYD 13 SEZ Hyderabad, India

3 days ago

Full time

Description

The Voice of Driver – Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc.

The specialist should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment.

This is a high visibility position with big scope of creativity and self-development.

The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team.

The team is looking for a VOD-LC-Specialist at Hyderabad site to support the operations team.

Key job responsibilities
Follows SOP or manager's instructions and ensures tasks are quality compliant

You will be a primary POC supporting the execution of ad-hoc, and high visibility tasks related to identify DP pain points by sourcing insights from various listening channels
Collate and share feedback from various channels such as Station Feedback forms, Social Media posts to relevant POCs.
Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
Maintains records of day-to-day work by updating trackers or workflow tools.
Meets predetermined and assigned productivity targets and quality standards.
Contributes to project improvement ideas, if applicable
Proactively raises issues/alarms to manager or stakeholders

About the team

The Voice Of Driver –Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc.

The team is looking for a VOD-LC-Specialist at Hyderabad site to support the operations team.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
Experience with Excel
Experience with SQL

PREFERRED QUALIFICATIONS

Good communication skills – ability to communicate with internal/external stakeholders clearly and concisely.
Fungible to transition within work types, flexibility to work across shifts (24/7 shifts) and staggered week offs
Demonstrate flexibility to work overtime hours as per business requirement.

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