Process Associate - Sahibzada Ajit Singh Nagar, India - Cogneesol

Cogneesol Sahibzada Ajit Singh Nagar, India

Found in: Talent IN C2 - 4 days ago

Description

Responsibilities:

Process claims in line with required service standard and in accordance with delegated authority.

Collate information from correct sources to assess ensuring accurate and fair assessment of all claims.

Challenge any anomalies including declining all invalid claims.

Communicate effectively with customers, representatives and veterinary practices to manage expectations throughout the claims process.

Pro-actively managing caseloads.

Manage multi-channel correspondence across emails, post and telephone calls.

Effectively manage claim cost.

Organise, record and distribute incoming correspondence through multiple channels efficiently.

Update and maintain policy records accurately

Liaise with both internal and external customers via telephone and email.

Maintain an appropriate level of knowledge regarding products, procedures, service, system and frameworks.

Any other tasks deemed appropriate by the Line Manager.

Requirements:

Willingness to learn the intricacies of Claims.

Excellent verbal and written communication skills.

The ability to prioritise workloads and meet deadlines.

Attention to detail.

To be pro-active and self-motivated.

Experience in handling of insurance claims.

Excellent attention to detail.

Strong written and verbal communication skills.

Ability to build and maintain positive relationships with all customers, colleagues and members of management.

A professional and proactive customer focused outlook with a passion to demonstrate a high level of customer service.

To be Pro-active and self-motivated

Preferred Requirements:

Knowledge and experience of Insurance Industry, as well as an understanding of Claims.

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