Guest Relation Executive - Mussoorie, India - goSTOPS Hospitality Private Limited

goSTOPS Hospitality Private Limited

Verified Company

Mussoorie, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

GUEST RELATION EXECUTIVE/SR. GRE

WHO WE ARE
Established in 2014, GoStops is India's fastest-growing backpacker hostel brand. We presently have a geographic presence in more than 30 destinations & our mission is to offer Gen. Z consumers fantastic social stays at reasonable prices & create a brand with which they can associate.

HOW ARE WE UNIQUE

Since inception, we have catered to more than 5 lakh guests.
Grew 6x in terms of the number of beds during the pandemic years despite a sharp decline in the industry.
Raised $2 Mn in two funding rounds during the pandemic.
Highest number of beds available.

TEAM BACKGROUND
You will be joining the Operations team at goStops with a specific focus on day-to-day operations. You will improve the hostel's quality by delivering exceptional guest service.

JOB ROLE

As a Guest Relation Executive, you will help the organization to achieve its goals by smoothening day-to-day operations through great communication & team coordination.

RESPONSIBILITIES
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Greeting and assisting visitors in a professional and friendly manner
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Perform checkins and checkouts.

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Scheduling and confirming appointments, meetings and events
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Reporting to management and assisting with administrative tasks
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Answering phone calls and forwarding calls to respective departments
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Keeping track of office supplies and placing orders for replacements
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Organising and maintaining files and records and updating them when necessary.
Creating and maintaining updated documents and spreadsheets.
Overseeing the sorting and distribution of incoming mails & inquiries.
Preparing outgoing mail items such as envelopes or packages.
Organize bookkeeping and issue invoices/checks.
Converting visitors into repeaters by providing excellent service.
Ensure strict compliance with the brands & regulations.
Responsible for the property in the absence of the property manager.

AN IDEAL CANDIDATE WILL HAVE

Owner mindset, willingness to take initiatives and accountability to drive closures.
Hospitality management degree(preferably).
Powerhouse of energy to motivate others.
Excellent managerial and communication skills.
Great skill in handling crisis.
No issues while traveling across India.

EXPERIENCE
Minimum one year of experience in front office operations.

Experience in handling cash & preparing vouchers.

JOB INFO
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Location:

Mussoorie
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Employment Type:

Permanent
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Recruitment Process:

Round 1 interview with H.R. followed by Round 2 Interview with Technical Head (if qualified).
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Only Accommodation will be provided:

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Joining Date:
17/04/23

Job Types:

Full-time, Regular / Permanent, Fresher

Salary:

₹14, ₹16,000.00 per month

Benefits: