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    Housekeeping Team Leader - Chennai, India - Accor

    Accor
    Accor Chennai, India

    1 week ago

    Accor background
    Full time
    Description

    Company Description

    Job Description

    Job Description

    Designation: Team Leader-Housekeeping

    Department: Housekeeping

    Reports to: Housekeeping Manager

    Prime Function:

  • Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
  • Ensures cleanliness and hygiene standards in all areas of the hotel
  • Ensures adherence to company and hotel policies by all departmental employees
  • Plans the organization of work within the department, including assignments, time schedules and vacations
  • Ensures all relevant documentation and records
    are updated and complete
  • Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

    • Key Responsibilities:

    People Management

  • Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
  • Interact with guests and personnel of the hotel in an efficient and friendly manner.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Ensure that the team has been trained for all safety provisions.
  • Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
  • Conduct on-going training and coach all the employees and ensure to maintain records.
  • Conduct briefing for Housekeeping Attendants.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same
  • Ensures adherence to company and hotel policies by all departmental employees

    • Financial Management

  • Identify optimal, cost effective use of the resources and educate the team on the same.

    • Operational Management

    Administration:

  • Daily closing stock of mini bar store
  • Prepare store requisitions and draw items for general store
  • To update pending maintenance list
  • To monitor the performance of desk
  • Responsible for the operation of department in the absence of the EHK / AEHK.
  • Maintain the housekeeping store and stock record by constant updating of receipts and issues
  • To ensure items are ordered before they reach the defined reorder level.
  • Responsible for the periodical physical Inventory of items in store and circulation Uniform, linen, guest supplies, cleaning supplies, Operational equipments and capital equipments

    • Linen and uniform room:

  • Routine check on the condition of the linen and uniform and the quality of processing
  • Assign job to tailor
  • Inventory control of linen and uniform by conducting month end inventory
  • Quality audit – replacing worn out items with new ones from store, and regular discards
  • Issue of uniforms for new staff
  • Strictly adhere to exchange procedure and loan procedures
  • Submit required reports to EHK
  • Ensure laundry, linen and uniform room are pest free
  • Ensures all maintenance are reported on time to engineering department and timely action is taken

    • Guest floors:

  • Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys
  • Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them
  • Plan for PMP schedule
  • Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms
  • To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme.
  • Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction
  • Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc
  • Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff
  • Reporting defects in all areas and regular follow up with engineering department on pending maintenance
  • Reporting irregularities on the floor to EHK – Occupancy reports, damages, missing items, Lost and found properties of guests.
  • Responsible for effective mini bar management as per organization's standards by checking and replenish mini bar and produce dockets for posting
  • Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same

    • Public area:

  • Detailed checking of public area
  • Follow thorough cleaning schedule strictly
  • Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same
  • Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff
  • Plan for PMP schedule
  • To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK

    • Staff training:

  • Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job training
  • Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality
  • Ensures career development and succession planning for subordinates
  • Review the performance of direct subordinates and determine their development needs by using the appraisal system
  • Counsel subordinates in work related matters
  • Recommends hiring, promotions, increments, disciplinary action, performance related salary increments for all subordinates
  • Ensure department employees are fully trained on all hotel systems, procedures to ensure safety requirements

    • Hygiene / Personal safety / Environment:

  • Ensures that the workplace and storage areas remain clean and tidy
  • Respects the instructions and safety guidelines for the equipment (s)he uses
  • Applies the hotel's security regulations (in case of fire etc)
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
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