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    service support engineer - faridabad, India - Divya Placement Consultant

    Divya Placement Consultant
    Divya Placement Consultant faridabad, India

    3 weeks ago

    Default job background
    Description

    We are Looking For

    Engineer Installation, Application Engineer & Service support (Die casting peripherals Division)

    Job Location Sec-59, Ballabgarh, Faridabad

    Experience 1-4 Year Must

    Responsblity
     Installation & Integration of Peripherals with Die casting machines
    Work in coordination with Supplier & Sales team and support technically
    Get Repeat Business from customer with seamless installations and service support excellence
    1.PURPOSE: To coordinate with all stake holders
    (internally and customer) for effective and timely execution of installations
    and service support requirements.

    2.IMPORTANCE: Key man in installations, service, and support for peripherals
    operation and coordinating with different teams to execute on-ground Zero (Customer shop floor)
    3. JOB VALUES: Taking care & satisfying customer like their own team member. Help Sales team and work in conjunction with
    other service and support teams, and execute on customer shop floor seamlessly.

    4.CONTRIBUTION: develop systems across the business from
    the learning's of failures. Develop down line and take ownership of the system in future.

    EXPECTED END RESULTS
    Installations & Comissioning
    Operations
    Manufacturing coordination
    Trial / Peripheral approval
    Dispatch and shipment
    Commissioning and sign off
    Customer complaints / Warrantee

    EDUCATIONAL QUALIFICATIONS:
    1. Diploma Mechanical / Electrical / ISTC/ CIPET/ B.Tech
    2. Must have1-4 years of experience working in HPDC Peripherals Installation or Casting engineering
    3. Must have complete knowhow on Auto cad/3D & Simulations interpretation
    4. Must be capable to study and implement steps to install.
    5. Must have problem solving & troubleshooting mindset.
    6. Must have excellent installation and service support carrier.
    7. Must be fluent in speaking and writing English.

    FUNCTIONAL COMPETENCIES:

    Coordination among different parties
    Proficiency in Excel, / Power point / Word
    V-Tiger / CRM software ? Technical knowledge of MOULDs
    Customer communication skills
    Crisis management

    BEHAVIORAL COMPETENCIES:
    Prompt, Analytical thinking, excellent communication skills, liaising skills, excellent coordination skills with cross functional department.

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