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L2-technical Support Engineer-m365
3 weeks ago
Pharmalex Noida, India**We are growing, grow with us** · Are you looking for a dynamic company with daily new challenges and opportunities? · Then, Pharmalex is your career opportunity. Pharmalex is one of the leading service companies for the Pharmaceutical Industry globally and is specialized in all ...
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Support Engineer
2 days ago
BrandMuscle Noida, India Full timeBrandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local m ...
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engineer, remote support
3 weeks ago
Rockwell Automation noida, IndiaRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...
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Product Support Engineer
3 weeks ago
Singular noida, IndiaWe're seeking experienced Product Support Engineers for our Bangalore office with technical, organizational and communication skills to join our growing team. · In this customer-focused role, you'll handle various B2B customer/partner communication as well as deep dive into the ...
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Technical Support Engineer
3 weeks ago
IDCUBE Noida, IndiaJob description Company · Name:- IDCUBE Identification Systems Private Limited · Job Title:- Technical Support Engineer · Work Location:- Noida · Division/Department:- Customer Success Department · Position:- 4 · Education:- B.Tech/M.Tech in Mechatronics/Electricals/ Electron ...
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Technical Support Engineer
3 weeks ago
Idemia noida, IndiaSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, includi ...
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Cloud Support Engineer
1 week ago
Oracle Noida, India Regular EmployeeJob Description · As part of the Cloud Assist Team within Oracle's Cloud infrastructure organization, you and your team will be responsible for supporting Account Provisioning, Cloud Account management & administration, Billing and cost management issues for OCI customers. · Ov ...
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Desktop Support Engineer
3 days ago
Clovity Noida, IndiaJob Description- Desktop Support Engineer · The Desktop Support Engineer is responsible for providing technical support and assistance to end-users with their desktop computing needs. This role includes troubleshooting hardware and software issues, maintaining and upgrading syste ...
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L1 Support Engineer
4 days ago
Overture Rede Private Limited noida, IndiaJob Description · Location :Noida · Exp: Min. 2yrs · JD - Centralize all incoming service tickets across SAP modules - Triage service tickets, Prioritize and assign to respective L2/L3 Teams - Monitoring, reporting and compliance with SLAs · Requirements · Professional & Tech ...
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Product Support Engineer
3 weeks ago
Saas Labs US Inc. noida, IndiaAs a member of the Support organization, your focus is to deliver post-sales support and solutions to our customer base while serving as an advocate for customer needs. This involves resolving post-sales technical concerns regarding the use of and troubleshooting for our product ...
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technical support engineer
3 weeks ago
Coforge noida, IndiaJob Description · ?Design, implement, and maintain CI/CD pipelines using tools such as TeamCity, Octopus Deploy, and Jenkins.?Collaborate with development teams to automate build, test, and deployment processes.?Manage and configure Windows servers, ensuring their stability, se ...
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Manager Technical Support Engineering
4 weeks ago
Devo Noida, IndiaDevo Technology is the only cloud-native logging and security analytics platform that releases the full potential of your data to empower bold, confident action. With unrivaled scale to collect all of your data without compromise, speed to give you immediate access and answers, a ...
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Senior Technical Support Engineer
3 weeks ago
Red Hat India Private Limited Noida, India Full timeJob Summary: The Red Hat Global Support Services team is looking for a highly skilled Senior Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat ...
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Firmware L2 Support Engineer
3 weeks ago
SourceFuse Noida, IndiaSourceFuse Technologies hiring Firmware L2 Support. · Duties & Responsibilities · ● Understanding of L2 Firmware Operations & Support. · ● Incident Management of critical and escalated cases related to Firmware. · ● Proposing solution to recurring incidents · ● Assist Problem Man ...
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L2 Applications Support Engineer
2 weeks ago
Optimum Info Noida, IndiaAt Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a sea ...
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Technical Support Engineering IC4
5 days ago
Microsoft Noida, India Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
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Senior Engineer, Product Support
3 weeks ago
Landis+Gyr noida, IndiaLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovati ...
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Infrastructure Support Engineer
1 week ago
Infogain noida, IndiaInfrastructure Support Engineer (Senior) with skills AD DC DHCP DNS, Infrastructure Support L1, VMWare, Infrastructure Support, System Administrator, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network for location Noida, Indi ...
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L2 Support Engineer
19 hours ago
Sam manpower services & Career LLP Noida, IndiaOnly candidates ok with Night shift (8:30 PM to 4:30 PM) will be taken forward. · Job Description : · - An experienced Developer and RPA Support Engineer with : · - Experience in Ui Path solution management. · - Strong understanding of RPA technologies. · - Excellent communicatio ...
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Desktop Support Engineer
2 days ago
Clovity Noida, IndiaJob Description- Desktop Support Engineer · The Desktop Support Engineer is responsible for providing technical support and assistance to end-users with their desktop computing needs. This role includes troubleshooting hardware and software issues, maintaining and upgrading syste ...
Technical Support Engineering - noida, India - Microsoft
Description
Overview
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required for Exchange
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• Deep understanding in Exchange architecture
• Deep troubleshooting skills with Exchange
• Experience with Exchange 2010, 2013 and 2016
• Experience with Windows Server 2012 and 2016
• Design, administration and, or support experience with Exchange On-Premise and Exchange Online environments
• Experience with Migrations to Exchange On Premise to Exchange Online
• Troubleshooting skills with Exchange Transport and Client Access
• Troubleshooting experience with Devices syncing.
• Experience with Exchange Disaster Recovery scenarios
• Deep understanding of Active Directory and DNS
• O365 Security and Compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.)
Required for Outlook
• Microsoft Office applications and Outlook 2010, 2013, 2016
• Microsoft Office 365 and, or Exchange on-premise servers administration (2007, 2010, 2013, 2016)
• Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
• Networking (HTTP, DNS, TCP, IP)
• Outlook for iOS, Outlook for Android, and Outlook for Mac
Language Qualification
English Language: fluent in reading, writing and speaking.
Responsibilities
Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements