- L1 Engineers manage and resolve incidents reported by users within specified service level agreements (SLAs). They use ticketing systems to track and manage support requests, ensuring that incidents are properly documented, prioritized, and resolved in a timely manner.
- In addition to providing technical support over various communication channels such as phone, email, or chat, L1 Engineers also assist users with tasks like installing and configuring software, troubleshooting hardware problems, and managing user accounts.
- They are responsible for maintaining documentation of common issues and their resolutions, which helps in training new support staff and improving the efficiency of support operations. L1 Engineers also monitor systems and networks for alerts or errors, responding to basic alerts and escalating more critical issues as needed.
- Customer service is a key aspect of the role, requiring L1 Engineers to be polite, patient, and professional when interacting with users. They aim to ensure that users feel supported and valued throughout the troubleshooting process.
- Continuous learning is essential for L1 Engineers to stay updated with new technologies, products, and troubleshooting techniques. This includes self-study, attending training sessions, and knowledge-sharing with colleagues to improve their skills and better support users.
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Testing Engineer
7 hours ago
CSA Group Bengaluru, India À temps pleinStatut d'emploi: · Permanent Type d'heures: · À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial · Les activités du Groupe CSA reposent sur l'atteinte d'un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de no ...
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Engineer-1
4 days ago
Caterpillar Bengaluru, India**Career Area**:Engineering**: · **Position Title: Engineer** · **Job Location: Bangalore, KA-India** · **Job Purpose** · To direct and participate in the concept and design of complex engineering products for release to production in a manner to ensure products provide superior ...
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Engineer-t94
3 days ago
Mercedes-Benz Research and Development India Private Limited Bengaluru, India**Aufgaben**: · - Description - External · - Experience - 3-6 years · - This is a unique opportunity to be part of the team, which builds world's best Connected Car Functions. · - What we do? · - We build solutions, which touches and defines the experience of more than 8 million ...
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Search Engine Marketing
4 days ago
Religh Technologies Bengaluru, IndiaWe are looking for an SEM expert to manage all pay-per-click (PPC) marketing activities. · The Search Engine Marketing (SEM) Specialist will manage all paid search campaigns on Google, Yahoo and Bing, as well as other search and display marketing engines. A successful SEM Special ...
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Cfd Engineer-2
2 days ago
BorgWarner Bengaluru, IndiaPHINIA will be a product leader in fuel systems and aftermarket distribution with balanced and synergistic exposure among Commercial Vehicle (CV), Light Vehicle (LV) and Aftermarket end markets, with embedded relationships with global OEMs and a focus on the global vehicle parc. ...
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Cost Engineer-5
5 days ago
Mercedes-Benz Research and Development India Private Limited Bengaluru, India**Aufgaben**: · Relevant Experience Required: · 1. Should Costing/Zero Based Calculation for Sheet Metal and Plastic Commodity. · 2. Manufacturing Process Knowledge of Stamping, Plastic, Hoses, Aluminium Pipe Domain. · 3. Knowledge of Stamping, Welding, Injection Moulding. · 4. U ...
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Search Engine Optimization
4 days ago
Metafic Bengaluru, India Full timeWe are looking for a qualified Digital media specialist to join our team. You will lead our marketing efforts using new media and digital tools. · **Responsibilities**: · - Search Engine Optimization Specialist campaigns aligned with business goals · - Performing activities relat ...
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Search Engine Optimization
2 days ago
Jain Group of institutions (JGI) Bengaluru, IndiaHIRING ALERT **JAIN GROUP** · **#hiring: SEO - Search Engine Optimization #JainGroup** · About Company: · JAIN Group successfully operates 85 educational institutions with 51,600 students and 6,450 employees engaged at the K-12, undergraduate and postgraduate levels spread across ...
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Data Engineer-1
8 hours ago
Commonwealth Bank Bengaluru, India**Your business**: · The Commonwealth Bank is the leading financial institution in Australia and provides integrated financial services. · The role sits within the Bankwest Technology division. Bankwest is a subsidiary of The Commonwealth Bank, and the Bankwest Technology divisio ...
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Manufacturing Engineer-p3
3 days ago
Collins Aerospace Bengaluru, India**Date Posted**: · **Country**: · India · **Location**: · No.14/1 & 15/1, Maruthi Industrial Estate, Phase 2, Hoody Village, Whitefield Road, KR Puram Hobli,Bengaluru, Karnataka, India · **Position Role Type**: · Unspecified · Manufacturing Engineer · **_ RTX is An Equal _**_Oppo ...
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Search Engine Marketing
8 hours ago
Thistle Media Bengaluru, IndiaDigital Marketing Specialist (Google AdWords) - Job Description · - Perform full keyword research and develop related strategies · - Build & optimize PPC campaigns · - Define, monitor, and analyze trends · - Develop paid search strategy and determine KPIs for each recommendation ...
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Search Engine Optimization
4 days ago
Filmbaker Bengaluru, India**Job description** · We are looking for a result-driven SEO Executive to be responsible for developing optimized web content. The SEO Executive's responsibilities include working closely with the marketing team to achieve SEO objectives, measuring the success of SEO and ROI, and ...
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Search Engine Optimizer
8 hours ago
REALDRSEATTLE Bengaluru, India**The internet continues to develop at great speed, and realdrseattle remains on the cutting edge with internet marketing. We're looking for a skilled SEO specialist to join our innovative team who is consistently raising the bar on results and user experiences. This is a full-ti ...
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QA Engineer-2
5 days ago
Credit Saison Bengaluru, Karnataka, IndiaAbout Credit Saison; · A Neo-Lending Conglomerate here to enable India's credit growth story, Credit Saison India, emboldened by our Global MNC parent, is here to accelerate India's credit growth story: by building a Technology-Led Neo-Lending Conglomerate. Across our verticals, ...
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Asset Engineer-l2
4 days ago
Futuresoft Solutions Pvt Limited Bengaluru, India**Title**: Desktop Support · **Level**: L2 · **Job summary**: To provide Second level & Escalation support on Desktop, OS and hardware adhering to SLA defined. · Skills Required · - Strong Knowledge in MS excel · - BMC Remedy & service now for SR's monitoring · - Very Good Commun ...
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Product Design Engineer-de1
3 days ago
Cerentral Consultants Bengaluru, IndiaJob Responsibilities: Product Design: - Project Definition: Product scope, voice of customer, concept generation - Predictive Engineering: Executes DFMEA, Tolerance Analysis. - Detailed Design: Creates product models & drawings using GD&T methodology, plastic and sheet-metal part ...
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Search Engine Optimization Executive
3 days ago
Mailing Data Solutions Bengaluru, India**Designation**: Search Engine Optimization · **Salary**: 1,50,000 - 2,25,000 · **Shift**: Day Shift · **Key Functional Areas of Responsibility** · - Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunitie ...
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Dv Engineer-4+ Years
2 days ago
Advanced Micro Devices, Inc Bengaluru, Karnataka, IndiaOverview: · **WHAT YOU DO AT AMD CHANGES EVERYTHING** · We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building ...
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Semi mechanical Engineer 08
5 days ago
Quest Global Bengaluru, Karnataka, IndiaQuest Global is an organization at the forefront of innovation and one of the world's fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to beco ...
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Search Engine Optimization Executive
3 days ago
Eridium Digital Pvt Ltd Bengaluru, Karnataka, IndiaEridium Digital is a Digital Marketing company, we help brands - see, shape, and act on opportunities. Driven by insights and data we decipher the consumer intent, delivering sophisticated Integrated brand presence and targeted campaigns across Search, Social, AI driven Display i ...
L1 Engineer - Bengaluru, India - Arting Digital Private Limited
Description
Position Title: L1 EngineerCTC: LPA
Experience: 1-2 Yrs
Location: Bangalore
Work mode: On-site
Primary skills: Hardware Fixing, Dell authorized certificate.
Qualification: Any Engineer
Roles And Responsibilities: