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Senior Analyst
3 days ago
IDFC First Bank Mumbai, IndiaRole/ Job Title: Senior Analyst - Process & Strategy · Function/ Department: Credit Risk · Job Purpose: · The role entails spearheading cost monitoring and budgeting activities for Credit function. The role demands a self-driven, due diligent individual who can evaluate growth tr ...
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Senior Analyst
1 hour ago
Argus Media Mumbai, India Full timeSenior Analyst / Manager (Energy Market Data) · Mumbai, India · About Argus Media Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data scienc ...
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Senior Analyst
1 hour ago
eClerx Mumbai, IndiaThe ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams t ...
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Senior Analyst
1 hour ago
EY Mumbai, IndiaRequisition Id : · As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and ...
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Senior Analyst
2 days ago
General Mills Mumbai, India Full timePosition Title · Senior Analyst, · Qualitative Research, Consumer Intelligence · Function/Group · Consumer & Market Insights (CMI) · Location · Mumbai · Shift Timing · Regular · Role Reports to · Assistant Manager/ Manager · Remote/Hybrid/in-Office · Hybrid · About General Mills ...
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Senior Analyst
5 days ago
Talent500 Mumbai, IndiaPurpose of Role: · Responsible for checking and processing daily Treasury transactions covering Foreign Exchange trades involving FX- Corporate & Interbank Counterparties. Ensure Transactions are processed and validated against the relevant supporting, maintained specific limits ...
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Senior Analyst
2 days ago
Nasdaq Mumbai, India Full timeWhy Nasdaq · When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That me ...
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Senior Analyst
5 days ago
Nasdaq Mumbai, India Full timeWhy Nasdaq · When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That me ...
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Senior Analyst
2 days ago
Trafigura Global services Private Limited Mumbai, IndiaMain Purpose · Manage headcount and staff cost related budgeting and forecasting process along with various review on P&L trend, overall, location and department level actual vs budget cost trend. Stakeholder coordination and management on various department related input/feedbac ...
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Senior Analyst
1 hour ago
Linedata Mumbai, India Full timeJob Description · The role will involve the following critical activities: Daily trade confirmation, coordinating with counterparty & processing trade in the system. · Perform daily, weekly & monthly reconciliation between client, counter party, fund admin and prime broker data ...
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Senior Analyst
1 hour ago
Linedata Mumbai, India Full timeJob Description · Background of role:As an Analyst in Fund Accounting team, you will be responsible for delivery of accurate and timely NAVs and perform the various types of reconciliation between client's general ledger data and market data providers which include custody and p ...
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Senior Analyst
1 week ago
MMC Corporate Mumbai, India OTHERWe will count on you to: · Reviewing client agreements to determine if we are meeting revenue recognition requirements. · Maintaining client database for all revenue clients. This will include additions, deletions and modifications to the client database as per the agreed guideli ...
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Senior Analyst
1 week ago
Marsh Mumbai, India OTHERMarsh McLennan Global Services (MMGS) India is seeking candidates for the following position based in the Mumbai office: · Job Profile: Graphic Design Intern · MMC Business Unit: Marsh · MMGS Function: Knowledge Services · Marsh is a global leader in insurance broking and risk m ...
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Senior Analyst
1 hour ago
Nasdaq Mumbai, India Full timeManages the Information Technology (IT) infrastructure within an organization, including the servers and storage, terminals as well as server applications and software (e.g. PeopleSoft, Oracle). Configures, installs, maintains and upgrades server operating systems. Manage capacit ...
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Senior Analyst
1 hour ago
Nasdaq Mumbai, India Full timeWhy Nasdaq · When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That me ...
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Senior Rating Analyst
6 days ago
Brickwork Ratings Mumbai, IndiaBrickwork Ratings is actively looking for an ideal candidate for the Senior Rating Analyst position in the BFSI Sector for Securitized Transactions. · Candidates from the credit rating agencies/ banking/financial services industry who can join immediately or early will be given p ...
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Senior Compensation Analyst
2 days ago
AlphaSense Mumbai, IndiaSenior Compensation Analyst · Reports to: Senior Manager, Compensation · Location: India - local to Delhi or Mumbai · About AlphaSense: AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI- ...
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Media Insights Analyst/ Senior Analyst
3 days ago
Ormax Media Mumbai, IndiaThe role will entail working in the product team at Ormax Media, on films, television & streaming projects, in the areas of media analytics, consumer insights (qualitative & quantitative) and media consulting. Projects assigned to the role will span a variety of genres, such as w ...
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Senior Research Analyst
5 days ago
Frost & Sullivan Mumbai, IndiaSenior Research Analyst, Healthcare and Lifesciences - Chennai and Mumbai · About the team/Practice Area · Frost & Sullivan's Healthcare & Life Sciences Growth Opportunity Analytics (GOA) practice has a powerhouse team of analysts and strategists covering all facets of this trill ...
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Senior Research Analyst
2 days ago
CRISIL Limited Mumbai, IndiaCRISIL is hiring for Senior Research Analyst for Industry Research Team -BFSI sector expertise. · Should have understanding of Banking and NBFC space in terms of sector dynamics, fundamentals and past evolution. · Enhancing current coverage on the BFSI sector research (current co ...
Senior Analyst - Mumbai, India - Wipro
Description
Role PurposeThe purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do Support process by managing transactions as per requiredquality standards Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue Update own availability in the RAVE system to ensureproductivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all clientqueries Resolve client queries as per the SLA's defined in thecontract Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting Document and analyze call logs to spot most occurring trends toprevent future problems Maintain and update self-help documents for customers to speedup resolution time Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution Ensure all product information and disclosures are given toclients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus andfacilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteousand professional manner Maintain logs and records of all customer queries as per thestandard procedures and guidelines Accurately process and record all incoming call and email usingthe designated tracking software Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers' and clients' business Organize ideas and effectively communicate oral messagesappropriate to listeners and situations Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client Undertake product trainings to stay current with productfeatures, changes and updates Enroll in product specific and any other trainings per clientrequirements/recommendations Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client Update job knowledge by participating in self learningopportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge – Knowledge of assigned process, tools andsystems – Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements.
Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell. Expert Applies the competency in all situations and is serves as a guide toothers as well. Master Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognizedwithin the entire organization.Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No.
Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and qualitystandards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No oftechnical training completed HRO