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    Customer Care Executive - Noida, India - Startek

    Startek
    Startek Noida, India

    5 days ago

    Default job background
    Work from home
    Description
    Job Requirements

    Job Title: Customer Care Executive

    Company Name: Startek

    Location: Noida, Uttar Pradesh

    Salary: ₹17,000 - ₹18,500 per month

    Employment Type: Hybrid (Work From Home)

    Job Description:

    Startek is looking for Customer Care Executives to join our team for an exciting E-commerce Chat Process. This is a work-from-home opportunity with the convenience of a hybrid work model. As a Customer Care Executive, you will be responsible for handling customer queries and complaints tactfully, ensuring an excellent customer experience at every interaction, and taking complete ownership for customer satisfaction.

    Key Responsibilities:

    Efficiently handle customer queries and complaints

    Provide excellent customer experience during all interactions

    Take complete ownership of customer issues and ensure end-to-end resolution

    Demonstrate good analytical ability in resolving customer concerns

    Preferred Candidate Profile:

    Excellent written and oral communication skills in English

    Display good customer service skills

    Prior experience in BPO voice processes will be preferred, but freshers can also apply

    Ability to create a work-from-home environment

    Willingness to work in a 24/7 environment

    Must have own Laptop/Desktop with a reliable Internet connection for remote work

    FAQs:

    1. What is the job title?

    The job title is "Customer Care Executive II - E-commerce Chat Process."

    2. Is this a remote job?

    Yes, this is a work-from-home opportunity with a hybrid work model.

    3. What locations are these openings available in?

    The openings are available in Noida, Uttar Pradesh; Bangalore/Bengaluru, Karnataka; and Delhi/NCR.

    4. Is prior BPO voice process experience necessary?

    While prior experience is preferred, freshers are also welcome to apply.

    5. What are the required communication skills?

    Candidates should possess excellent written and oral communication skills in English.

    6. What equipment is required for working from home?

    Applicants must have their own Laptop/Desktop with a reliable Internet connection.

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