Customer Service Associate - Bengaluru, India - IntouchCX

IntouchCX
IntouchCX
Verified Company
Bengaluru, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description




ROLE:
Customer Service Associate - Non-Voice/Voice (International)

About IntouchCX
IntouchCX is a global customer care and technology company.

With over 20 years of experience, 18,000+ team members, and campuses around the globe, we're obsessed with providing remarkable customer experiences for the world's most innovative brands.


About the Job
Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you We're looking for a Customer Service Associate


As a Customer Service Associate - Non-Voice, You Will

Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue.

Leverage your experience to provide feedback to the team on how to improve our services.
Drive customer communication during critical events.


As a Customer Service Associate - Non-Voice, You Have
Fluency in written English.
Experience in the gaming/tech support (asset).
Excellent oral and/or written communication skills.
Customer service experience with strong customer focus.
Excellent team player with experience and passion for gaming.
Strong multi-tasking skills.
Strong analytical and troubleshooting skills.
The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis.


Benefits of working as a Customer Service - Non-Voice:
An attractive compensation package with performance-based incentives.
Incredible learning and growth opportunities.
Outstanding rewards and recognition program & employee engagement activities.
Free Food and Transport while working on-site.
Medical Insurance


Contact details:


HR Sarvesh

Mobile:
**
Salary: ₹15, ₹28,000.00 per month


Benefits:


  • Commuter assistance
  • Food provided
  • Health insurance

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Customer service (preferred)
  • BPO (preferred)

Language:


  • English (preferred)

Shift availability:

  • Night Shift (preferred)
  • Day Shift (preferred)
  • Overnight Shift (preferred)

Speak with the employer
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