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Operations Manager
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Operations Manager - Delhi, India - Ferteve
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Description
Company OverviewFerteve is a FemTech Startup based out of Hyderabad, India.
With a mission to make personalized fertility and health information more accessible, we've pioneered a comprehensive suite of solutions to put women in charge of their reproductive well-being.
This includes at-home tests, generating personalized medical reports, insights & actions and more.We aim to create a holistic ecosystem for Indian women's overall health and fertility.
Job Overview:
We are looking for a highly motivated Operations Manager to oversee the day-to-day operations of Ferteve.
The successful candidate will manage the operations of multiple cities, ensuring efficient and effective customer experience to provide the best possible care for our clients.
We are a startup and anticipate exponential growth, so while Operations Manager will be the primary job title we expect the candidate to wear multiple hats as needed.
This naturally comes with significant career growth prospects.Qualifications And Skills:
2-3 years of experience as an Operations Manager or similar role
Ability to analyze customer and performance data
Excellent spoken and written communication skills (multi-lingual preferred Hindi, English and other regional languages)
Strong interpersonal skills
Hands-on experience with Microsoft Office Suite (Excel, Word, PowerPoint)
Ability to work in a fast-paced environment with a growth mindset
Bachelor or Master's degree in business administration or a related field
Experience in the healthcare industry is highly preferred
Roles And Responsibilities:
Oversee the operations of multiple locations
Onboarding new Vendors, Doctors, Nutritionists etc. to the platform
Ensure Vendors meet SLAs and other performance/quality requirements
Ensuring Patient data entry and Appointment booking happens with high-quality while
leading a small team of data entry and customer service executives
Track all patient orders to completion and final report generation
Ensure compliance with company policies and procedures
Collaborate with other departments to optimize business operations
Track key performance indicators (KPIs), measure ROI, and make data-driven decisions to develop and implement operational strategies to improve performance
Stay up-to-date with industry trends, competitor performance and best practices
Develop and execute innovative growth strategies to drive company scaling and achieve business objectives.
Be open to taking on multiple other responsibilities depending on the company's needs and growth prospects
Travel Requirements:
While we believe in using technology to drive our operations from anywhere, occasional travel within India may be necessary on short notice, for company-specific purposes.
Why Join Us:
Opportunity to be part of a dynamic and innovative startup with a mission-driven culture.
Growth and advancement opportunities within a rapidly growing company.
A collaborative and supportive work environment with a diverse and talented team
Pay and Benefits:
30K-40K INR/month depending on experience and fit to role
Additionally, starting from the second year with our company, you will be eligible for performance-based bonuses tied to achieving various order targets.
How to Apply:
Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this position to