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    Team Leader Fraud Card Disputes - Pune, India - 2coms

    2coms
    2coms background
    Description

    AboutClient

    OurClient: An Indian multinational corporation providing information technology consultant and business process services. It is a leading company in the technology industry, offering services in cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and consulting across 167 countries. The company currently employs around 1.5 Lakhs employees in India.

    Designation: Team Leader (Team Handling Experience Min 6 Months to 1 Year)

    Experience: 4 Years in Banking, Credit card & Fraud disputes on a global level.

    Location: Pune (Work From Office)

    Shift: US Shift

    Skills
    • Managing Daily Operations
    • Managing a team of up to 15 resources
    • Team mentoring & coaching individual associates who may fall below desired performance
    • Handling 1st level escalations on process issues
    • Monitoring and ensuring closure of daily/weekly and monthly deliverables
    • Managing SLA, Daily Reporting, Agent's leave planning
    • Maintaining a strong knowledge of products and services for customers
    • Monitoring calls/cases to improve quality and track performance
    • Contributing towards process improvement

    Benefits

    • Fixed Off on Saturdays and Sundays
    • 5 days Working
    • Drop facility provided


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