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    Senior Group Manager - Pune, India - WNS

    WNS
    WNS Pune, India

    4 days ago

    WNS background
    Upper Management / Consulting
    Description

    Key Responsibilities:

    • Create and Drive Process Excellence Transformation Roadmap & Projects.
    • Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers.
    • Work closely with internal stakeholders and client contacts to develop, co-create and lead their Transformation journey across multiple accounts. Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.
    • Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.
    • Drive contractual productivity, gap assessment, and work with Account leaders to address.
    • Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation
    • Take responsibility for project activities including work estimation, planning, stakeholder management and project quality
    • Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization
    • Drive VOC actionable across the team and maintain / improve scores.
    • Contribute and present in client/customer reviews/meetings.
    • Creating various approaches, negotiating and fostering relationships with internal and external partners
    • Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives Complex change management through collaborating and influencing

    Skills required:

    • Lean Six Sigma Black Belt/ Master Black Belt certification.
    • Exposure to Robotic Process Automation (RPA) in BPO/ITES environment
    • Business acumen and strong result orientation
    • Excellent communication and project management skills
    • Ability to create powerful presentations, business cases and white papers
    • Strong stake holder and relationship management skills and dealing with senior executives Previous experience in leading transaction quality
    • Highly self-motivated, proactive and eager to develop new capabilities in evolving role

    Experience & Qualification:

    • Bachelor's degree or Post Graduate degree from top university or govt institution
    • 12+ Years of exp. in Process Excellence/ Operation Excellence
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