-
Group Manager
23 hours ago
WNS Pune, IndiaCompany Description · WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 ...
-
Group Manager
15 hours ago
WNS Pune, IndiaCompany DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 ind ...
-
Group Manager
2 days ago
WNS Global Services Pune, IndiaJob DescriptionLine of Business: F&A Work Location: Pune Experience:10 to 12 years Position: Group Manager Transactional Quality Skill set and Key accountability: · • Create and Drive Business Process Excellence and Transformation strategies & Projects for F&A Business – P2P, R2R ...
-
Group Manager
3 days ago
WNS Global Services Pune, India Full timeCompany Description · WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 ...
-
Group Manager Accounts
2 days ago
Tech Mahindra Pune, IndiaRESPONSIBILITY · Senior Manager Role · Lead a team of 6-10 CA / MBA · Manage reporting and audit for foreign subsidiaries of TechM · Should have experience of preparing P&L statement , Balance sheet and notes as part of financials · Understands financial consolidation process ...
-
Senior Group Manager
4 days ago
WNS Pune, IndiaKey Responsibilities: · Create and Drive Process Excellence Transformation Roadmap & Projects. · Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers. · Work closely with internal stakeh ...
-
BPM and Process Mining COE Senior Manager
19 hours ago
BP Energy India - PuneEntity: · Finance · Job Family Group: · Business Support Group · Job Description: · Role Synopsis · The Business Process Management and Process Mining Centre of Excellence is hosted by Global Business Services (GBS) and operates as a Shared Service providing BPM & Mining capab ...
-
Senior Engineer
5 days ago
Gensol Electric Vehicles Pune, IndiaAbout Us: · Gensol Electric Vehicle division is part of the Gensol group, a conglomerate and an institution where renewable energy is a way of life. · An ISO 9001:2008 certified, Gensol group has a portfolio of App-based all-electric ride-hailing fleets, · Solar advisory and EPC, ...
-
Information Technology Administrator
5 days ago
Bharat Forge Ltd Pune, IndiaAdminister and maintain Office 365 tenant, including user accounts, licenses, groups, and security settings. · Manage and troubleshoot Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 services. · Configure and maintain Active Directory infras ...
-
Sourcing/Procurement Manager
5 days ago
Gensol Electric Vehicles Pune, IndiaAbout Us: · Gensol Electric Vehicle division is part of the Gensol group, a conglomerate and an institution where renewable energy is a way of life. · An ISO 9001:2008 certified, Gensol group has a portfolio of App-based all-electric ride-hailing fleets, · Solar advisory and EPC, ...
-
Operations Maintenance Manager
3 days ago
Alstef Group Pune, IndiaAbout the role · As Operations & Maintenance (O&M) Manager India you will be responsible for ensuring proper operations of bagagge handling systems across India and surrounding countries. This is a busy role, and will see you tracking budgets and costs along with overseeing the i ...
-
Hiring - ServiceNow - Demand Management
5 days ago
LTIMindtree Pune, IndiaGreetings from LTIMindtree · We are Hiring ServiceNow - Demand Management · Location - Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, Coimbatore, Delhi · Experience - 5 + years. · PFB JD for your reference · Should be able to work on Demand Management plugins · Experience ...
-
Business Partner Controller-Finance
1 day ago
Peoplefy Pune, IndiaGreetings · We are hiring for one of our premium MNC client based in Pune · We are looking for candidates with 6+ years of experience as a Finance Controller · Educational Qualification- CA or ICWA · Role & responsibilities · MISSION: The LB/region Business Partner Controller (B ...
-
Senior Design Engineer
5 days ago
Gensol Electric Vehicles Pune, IndiaAbout Us: · Gensol Electric Vehicle division is part of the Gensol group, a conglomerate and an institution where renewable energy is a way of life. · An ISO 9001:2008 certified, Gensol group has a portfolio of App-based all-electric ride-hailing fleets, · Solar advisory and EPC, ...
-
Spares Coordinator
3 days ago
Alstef Group Pune, IndiaAbout the role · Reporting into the Operations & Maintenance (O&M) Manager, the Spare Parts Coordinator (Procurement) will be responsible for actioning all customer spare parts requests. This role will be focused on the procurement of spare parts within a wider Spare Parts team, ...
-
Financial Business Analyst
5 days ago
Gensol Electric Vehicles Pune, IndiaAbout Us: · Gensol Electric Vehicle division is part of the Gensol group, a conglomerate and an institution where renewable energy is a way of life. · An ISO 9001:2008 certified, Gensol group has a portfolio of App-based all-electric ride-hailing fleets, · Solar advisory and EPC, ...
-
Business Manager
3 days ago
Livspace Pune, IndiaABOUT US · Livspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. Th ...
-
Senior Sales Manager
1 day ago
Nyati Group Pune, IndiaAbout Company · At Nyati Group, customer is the central focus of all our ventures. We put an earnest effort in understanding the aspirations of our buyers with the objective of meeting all their expectations. We believe there is no joy greater than delivering customer happiness ...
-
MicroStrategy Developer
7 hours ago
Tech Mahindra Pune, India5+ years of experience with MicroStrategy and experience with release 10.x · Sound understanding of the Microstrategy reporting tool capabilities · MicroStrategy Certified Developer preferred · Develop Key Dashboards, Reports and Documents · Enhance a lot of Mobile Dashboard's, D ...
-
Senior Architect
1 day ago
Nyati Group Pune, IndiaAbout Company: - · At Nyati Group, customer is the central focus of all our ventures. We put an earnest effort in understanding the aspirations of our buyers with the objective of meeting all their expectations. We believe there is no joy greater than delivering customer happines ...
Group Manager - Pune, India - WNS
Description
Job Description
High level objective of aforementioned role is to oversee Hiring Voice and Accent Training Improvement plans Client Management Stake Holder Management and representing Culture and Communication team.
This includes but is not limited to SLA delivery noncontractual metrics as may be agreed upon from time to time and stakeholder liaison as defined by the stakeholder management matrix.
Further deliverables also include metrics over and above training throughput and governance as defined by the Goal sheet.
These include VoC target as defined by business management communication projects for value addition and attrition.
To lead and manage the Trainers to drive V and A and floor support training teams for on-time and quality delivery.
To work closely with the stakeholders Internal,external.
understand the Training needs and align the team to deliver the requirements.
To manage Stakeholders represent CCT in different forums WBRMBR QBR.
Plan Training sessions by working closely with the WFM team.
Drive and improve English Communication Chat,Email Voice and Soft Skills and Floor Support for on time and quality delivery Content Creation.
Training NH batches and conducting floor support interventions when the need arises.
Conduct TNI and TNA to program the modules as per the process needs.
Conduct TNA through NPS CSAT Quality Analysis.
Conduct TNI through floor interventions.
Frontend skill management initiatives including coaching & training SLA Management for all.
Floor Training Initiatives.
On Time Reporting of DSAT Management Drives.
Prepare site related management reports WBR MBR.
Ensure optimum utilization of training resources within the site.
Liaise with Operations to ensure there is adequate and effective training support provided.
Analyse and identify internal,external customer requirements through data analysis and use training as a tool to resolve issues.
Report accurate statistics.
Consistently achieve or exceed quality training and targets.
Conform to company and client security requirements.
Qualifications
Graduate CELTA certification would be an advantage