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    Microsoft Intune - Bengaluru, India - HTC Global Services

    HTC Global Services
    HTC Global Services Bengaluru, India

    5 days ago

    HTC Global Services background
    Technology / Internet
    Description

    Please find the JD mentioned below:

    Job Location: Bangalore, Hyderabad, Chennai

    Experience: yrs

    Job Type: Permanent

    Shift Timing: Rotational Shift

    Note:

    It will be Hybrid mode.

    Looking only for Immediate to 15 days joiners.

    Must be comfortable for video discussion.

    JD

    Key Skills - L2 IT Microsoft Intune Specialist

    We are looking for a L2 IT Specialist who has extensive experience in Microsoft Intune and basic knowledge of Microsoft Defender to join our IT team and help us deliver high-quality IT solutions and services to our staff. You will be responsible for primarily managing Microsoft Intune, which is the main requirement for this role. You will also serve as a backup for another L2 staff who handles Microsoft Security & Compliance. In addition, you will be responsible for operating as a liaison with internal and/or external vendor support to perform advanced issue resolution, supporting and maintaining printers/faxes/scanners, assisting with user support for Teams, SharePoint, and Exchange, assisting with PC support, providing support for Azure Cloud. You will also be able to backup the other L1 & L2 staff with your networking and security skillset.

    To be successful in this role, you should have:

    A bachelor's degree in computer science, information technology, or a related field

    At least 3 years of experience in IT support or administration

    Strong knowledge of Microsoft Intune and Microsoft Security & Compliance

    Experience in managing mobile devices and applications

    Experience in managing cloud services such as Entra ID and Windows AD

    Experience in supporting collaboration tools such as Teams, SharePoint, and Exchange

    Experience in supporting printers/faxes/scanners

    Excellent communication and customer service skills

    Ability to work independently and as part of a team

    Ability to work on-call as needed during non-business hours

    As a L2 IT Specialist, you will also perform the following tasks:

    Triage: Help desk resolution and service desk delivery. Support for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. Attend to customer phone calls. Respond to user emails. Conduct troubleshooting using questionnaires to find out the level of support needed. Collect customer requests and data.

    Help to formalize/build self-help and user-retrieved information. Provide product information. Solve common problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup. Filter help desk support calls.

    User Life-Cycle Management: Account unlocks. Password Reset – VPN, Microsoft 365, AD, etc. Granting access rights. Microsoft Active Directory, MS Office 365 User Management. Manage distribution lists, Shared mailboxes, and Calendars membership.

    Remote troubleshooting: Remote troubleshooting of peripherals. Remote Troubleshooting of computer issues like slow computers, cache clearing, etc. Common Outlook errors, Excel not opening. Updating OS & drivers and Basic O365 issues.

    Install, and uninstall applications and Application navigation assistance.

    High-level application usage or How-to questions.

    Gather all information & screenshots for Escalation to L3 support.

    Ticket creation & allocation to relevant teams.

    Monitoring & responding to server notifications.

    Contact Person - Amrita

    Please share your updated profile to with the below mentioned details:

    Full Name (As per Aadhar card) -

    Total Exp. -

    Rel. Exp. (Microsoft Intune)-

    Rel. Exp. (Microsoft Security & Compliance)-

    Rel. Exp. (IT support or administration)-

    Highest Education (if has done B.Tech/ B.E, then specify) -

    Notice Period -

    If serving Notice or not working, then mention your last working day as per your relieving letter -

    CCTC -

    ECTC -

    Current Location -

    Preferred Location -

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