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    MS Power BI Support Engineer - Bengaluru, India - Swift Strategic Staff Solutions INC

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    permanent Technology / Internet
    Description

    Job Description :

    • Ready to work as a "Technical Support Engineer" providing support and services to global Microsoft Power BI Customers.
    • Comfortable communicating with customers on phone/teams/emails and resolving their issues.
    • Excellent communication skills needed to communicate with the customers across the Globe.
    • Ready to relocate to Hyderabad and work from the office.
    • Ready to work in the night shifts (Pacific Standard time) 24/7.

    Job Description :

    • Candidates should have a minimum 2 years' experience with knowledge on Power BI and SQL, knowledge on SSAS and SSIS will be an added advantage.
    • Should have good knowledge on Power BI Desktop, Power BI Service, gateways, Power BI administration, etc.
    • Knowledge of Service Request Process and Ticketing tools. JIRA, Remedy, Service Now etc.
    • Strong ability to communicate clearly and professionally with end users.
    • Strong ability to understand complex issues in an often-ambiguous environment.
    • Flair for Technical support and handling customers.
    • Performing Root Cause analysis and resolving customer reported issues within the defined SLA.
    • Strong ability to analyze, interpret and communicate technical errors and solutions.
    • Effective polished interaction with the customer to gather information.
    • Strong email writing skills. Should be able to write detailed emails with excellent presentation.
    • Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues.
    • Cross Team collaboration.
    • Enthusiasm to upgrade technology from time to time.
    )


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