- Ready to work as a "Technical Support Engineer" providing support and services to global Microsoft Power BI Customers.
- Comfortable communicating with customers on phone/teams/emails and resolving their issues.
- Excellent communication skills needed to communicate with the customers across the Globe.
- Ready to relocate to Hyderabad and work from the office.
- Ready to work in the night shifts (Pacific Standard time) 24/7.
- Candidates should have a minimum 2 years' experience with knowledge on Power BI and SQL, knowledge on SSAS and SSIS will be an added advantage.
- Should have good knowledge on Power BI Desktop, Power BI Service, gateways, Power BI administration, etc.
- Knowledge of Service Request Process and Ticketing tools. JIRA, Remedy, Service Now etc.
- Strong ability to communicate clearly and professionally with end users.
- Strong ability to understand complex issues in an often-ambiguous environment.
- Flair for Technical support and handling customers.
- Performing Root Cause analysis and resolving customer reported issues within the defined SLA.
- Strong ability to analyze, interpret and communicate technical errors and solutions.
- Effective polished interaction with the customer to gather information.
- Strong email writing skills. Should be able to write detailed emails with excellent presentation.
- Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues.
- Cross Team collaboration.
- Enthusiasm to upgrade technology from time to time.
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MS Power BI Support Engineer - Bengaluru, India - Swift Strategic Staff Solutions INC
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Job Description :
Job Description :