Back Office Operations Rep - Chennai, India - TransUnion

TransUnion

Verified Company

Chennai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

The BFS back-office coordinator will be responsible for the non-customer facing actions to fulfil a client data breach event as well as coordinating and giving timely updates to all stakeholders.

What You'll Bring:

Receives instruction from Sales or Breach IC with all relevant actions
Agent creates and sends links to sales for secure file transfer
Receives data and notification letters/documents
Coordinates data cleansing if required.
Instructs the relevant contact center (internal or external) and provides FAQ to agents
Provides regular feedback and updates to Sales/IC on the status of the notification and set up of the contact center.
Understands BFS services requirements and keeps tight controls on cases and task management.
Maintains a consistently high level of knowledge regarding BFS products, services, and tools.
Understands and consistently demonstrates knowledge of specific BFS business processes when performing all backoffice BFS operations work.
Maintains a solid understanding of breach and data privacy knowledge
Works with QA and Team Lead to improve individual performance based on feedback and coaching, to ensure that a highquality work product is delivered to T&E customers and consumers.
Performs other duties as assigned.

Impact You'll Make:

13 years of experience in an coordination/operations job role or customer care/support job role.
Excellent verbal, written, and interpersonal communication skills.
Must be selfmotivated and a selfstarter.
Demonstrate attention to detail in all work completed.
Proactively works to improve knowledge and adherence to company processes and procedures.
Collaborates well with others in a teamoriented work environment.
Adapts well to change and can adjust priorities as needed.
Displays time management skills to properly followup on in progress work, while balancing new work assigned through our operations work queues.
Highly organized

TransUnion Job Title

Rep II, Customer Support Operations