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    Customer Service Executive - Bengaluru/ Bangalore, India - timesjobs

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    timesjobs Bengaluru/ Bangalore, India

    1 week ago

    Default job background
    Full time
    Description
    :
    Customer Service Executive - Network Operations & Support (Network Operations & Support) - B2101_1


    Date:
    27 Mar 2024


    Location:
    Bangalore, India


    Company:
    Tata Communications

    Broad outline of the Role
    The role is responsible for network operations and maintenance.

    This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

    Purpose
    Broad objective of the role
    Size and Scope of Role

    No. of direct reports
    Total team size

    Minimum qualification & experience
    Graduate with 0-4 years of experience
    Other knowledge/skills

    Demonstration of problem-solving skills
    Prior experience in providing technical support in fast-paced, high availability, 24X7 environments.
    Knowledge of network, operation systems

    Key Responsibilities

    Maintaining, administering, upgrading, and troubleshooting network tools and equipment

    Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labeling of most common transmission mediums, hardware installations etc.

    Ensure SLA are achieved and work proactively to maintain the same.
    Conduct vulnerability assessments for networks, Servers, applications, and operating systems
    Conduct network security audits and scanning on a predetermined basis.
    Compile and track vulnerabilities over time for metrics purposes.
    Timely up-gradation of all the tools used and their related documents like SOPs etc.

    Technical Competencies

    Knowledge / Skills

    Job Segment
    Network Security, Network, Technical Support, Security, Customer Service, Technology, Operations
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