Customer Care Executive - Bengaluru, India - CrossBeats

CrossBeats
CrossBeats
Verified Company
Bengaluru, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Req


Experience :
2y to 5y (Ecommerce only)

  • Collect information from users to understand and resolve problems remotely
  • Advise customers on the appropriate action
  • Utilize available resources and aids in coming up with solutions for problems
  • Accurately log relevant details of all interactions with customers
  • Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
  • Strictly follow support procedures while abiding with privacy guidelines in handling customer information
  • Help to maintain the Query and Diagnostics Knowledge base
  • Assist the Account Managers in customer satisfaction by ensuring proper onboarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requests
  • Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction
  • Follow up pending actions from customers and other resources in the organization, and track each call to resolution.

Salary:
₹20, ₹30,000.00 per month


Benefits:


  • Health insurance

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Technical support: 1 year (preferred)
- total work: 1 year (required)

  • Customer service: 1 year (required)

Language:


  • Hindi (required)
  • English (required)

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