Officer - Tir - Hyderabad, India - InterGlobe Aviation (IndiGo)

InterGlobe Aviation (IndiGo)
InterGlobe Aviation (IndiGo)
Verified Company
Hyderabad, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Posting Start Date:3 Nov 2023


Location:
Hyderabad, TG, IN Kadapa, AP, IN Kurnool, AP, IN Rajahmundry, AP, IN Tirupati, AP, IN Vijayawada, AP, IN


Company:
InterGlobe Aviation Ltd


Eligibility Criteria:


1. Graduation is mandatory for Freshers and for any experience of 1 year (non-aviation in service industry or aviation industry) +12/ Diploma is mandatory


  • Aspirants of Ground staff only (Security / Customer Service /Ramp)
  • Right grooming is mandatory for the interview (Business Formal wear for male and female applicants)

Please note that IndiGo never charges any money for interviews or hiring.

JOB DESCRIPTION

Officer / Executive - Security - AO&CS

Primary Responsibility:

Executive Security will be responsible for implementation of security policy and procedures laid down by the Company.


Objective:

To secure

  • Safe operation
  • Punctuality
  • Customer Satisfaction
  • Team efficiency
  • Cost control
  • Secure good working atmosphere and environment

Focus:

Manage safe and secure operations in accordance with security program and applicable procedures.


Functional responsibilities:


  • Maintain standards as per Company requirements
  • Ensure effective threat assessment and response capability
  • Achieve department goals and follow up
  • Perform duties as per the Security Program
  • Maintain performance standards and follow up with your shift
  • Monitor continuously the Quality System and the level of conformance
  • Secure quality levels
  • Optimize resource
  • Aware of Emergency Response Procedures, rules and regulations
  • Acquire and maintain necessary skills required to perform job functions
  • Maintain work procedures as per company requirements
  • Carry out development dialogue with the Team leaders
  • Control theft and pilferage of company property

Administrative Responsibilities:


  • To maintain files and log sheets
  • Give inputs for training requirements
  • Updating of manuals and local procedures
  • Ensure competent and qualified work force are detailed for duty
  • Verify Invoices
  • Personnel development and management
  • Maintenance of equipment

"Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives."

Officer / Executive - AO&CS in the role of Customer Service

Job purpose:


To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.


Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.


Reservations & ticketing:


  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.

Departures

  • Attend the pre flight and post flight briefings.
  • Setting up of check in counters.
  • Screening of checked in baggage.
  • Maintain high quality of Check in procedures.
  • To assist customers with special requests.

Arrivals

  • To assist customers with special requests.
  • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
  • Coordination with the baggage vendor for the damaged bags.
  • Follow up with the enroute stations regarding lost baggage.

Post flight departure

  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time

"Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives."

Officer/ Executive - AO&CS in the role of Ramp

(OUText - Ramp)

  • Confirm the ETA of the flight from OCC or System (Navitaire).
  • Take the bay no. from Apron and convey it to all the stations on R.T.
  • Ensure that you are at the bay D20 mins with all the equipments required.
  • Note down the Touch down and Chocks and convey it on R.T.
  • Allign the ramp properly.
  • Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
  • Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
  • Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
  • After departure make sure that all the equipments are sent back to the transport yard.
  • Fill the ramp filling.
  • During the flight ensure everyone is smooth, safe and flight is on time.
"Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives".
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