Grievance Officer - Ahmedabad, Gujarat, India - Chinmay Finlease Limited

Chinmay Finlease Limited

Verified Company

Ahmedabad, Gujarat, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Handling Customer Grievances:
Receive, review, and resolve customer complaints and grievances related to the services provided by the NBFC. This may involve investigating the root cause of the grievance and working towards a satisfactory resolution for the customer.
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Compliance Management: Ensure that the NBFC's grievance redressal processes are compliant with regulatory requirements set forth by governing bodies such as the Reserve Bank of India (RBI) or other relevant authorities.
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Maintaining Grievance Records: Keep detailed records of all grievances received, including the nature of the complaint, actions taken for resolution, and any follow-up actions required. These records may be used for reporting purposes and regulatory audits.
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Communication with Customers: Communicate with customers promptly and professionally to acknowledge receipt of their grievance, provide updates on the status of resolution efforts, and convey the final outcome of the grievance resolution process.
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Coordination with Internal Departments: Collaborate with relevant departments within the NBFC, such as customer service, operations, legal, and compliance, to investigate and address customer grievances effectively.
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Policy Development and Improvement: Contribute to the development and enhancement of grievance redressal policies and procedures to improve efficiency, transparency, and customer satisfaction.
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Training and Awareness: Conduct training sessions or workshops for staff members to raise awareness about grievance redressal processes and empower them to handle customer complaints effectively at their level.
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Reporting: Prepare and submit periodic reports on grievance redressal activities, including the number and types of grievances received, resolution timelines, and trends observed, to senior management and regulatory authorities as required.
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Continuous Monitoring and Feedback: Continuously monitor the effectiveness of grievance redressal mechanisms, gather feedback from customers and internal stakeholders, and make recommendations for improvements as necessary.
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Customer Advocacy: Act as an advocate for customers within the organization, ensuring that their concerns are addressed promptly and fairly, and advocating for changes or improvements to prevent similar grievances in the future.
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Stay Updated on Regulatory Changes: Stay abreast of changes in regulations, guidelines, and best practices related to grievance redressal in the financial services industry, and ensure that the NBFC's practices remain compliant and up-to-date.

Job Types:
Full-time, Permanent

Pay:
₹25, ₹45,000.00 per month

Benefits: