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Program Manager Job
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Digital Program Manager
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Program Manager - Hyderabad, India - Tech Mahindra
Description
Program Manager / Sr.Delivery Manager with track record of successfully delivering end to end multi Tower, large scale IT outsourcing engagements for US customer.
Understand enterprise wide client IT requirements and align delivery of services to meet client expectations and organizational objectivesLead technical & operational governance including periodic (weekly, monthly and quarterly) cadence and SLA reporting, develop client relationship, manage team (s) and identify opportunities for growth.
Track all aspects of the engagement – scope, schedule, effort, staff, projects, service metrics, customer escalation, risks, issues etc.Own Customer satisfaction, conduct reviews to identify improvement areas and implement corrective actions. Re-plan the project as needed.
Work closely with cross-functional teams (Towers) to deliver integrated solutions to clients.
Required prior experience of managing Delivery managers, Project Managers, PMO, SMO, Scrum masters and lead innovation initiatives.
Familiarity with various project and service management tools and methodologies including SDLC, Agile, DevOps, ITSM etc.
Foster collaboration and knowledge sharing among teams to enhance overall service deliveryManage budgets for projects, ensuring financial targets are met and timely financial reporting to internal stakeholdersStrong organizational and multitasking abilities, exceptional communication and interpersonal skillsIdentify potential risks within projects and accounts and implement mitigation strategiesCommunicate effectively with clients and internal teams about risk management strategiesAnticipate resource needs and proactively address potential bottlenecksClient-focused with a commitment to delivering excellenceProvide team leadership, guidance, mentorship, resolve conflicts and challenges, foster collaborative and high-performance team cultureCollaborate with sales teams to explore new opportunities and expand the scope of services
Required Technical Exposure:
Proven experience in handling multiple ADMS technologies like Dot Net full Stack, .NET Core, Angular, Java, Python, SQL, Webservices Architecture, Boomi etc.
Exposure to Oracle (OCI) cloud migration and legacy modernizationExperience in Metrics driven Program Management (Agile & Waterfall) & project executing in Agile (Scrum, Kanban) and other SDLC Methodologies.
Exposure to Cloud and Mobile Apps – Cross platform development experienceLocation – HyderabadExperience of owning delivery and operations for multi tower service support such asExperience of working on large Application Development project portfolio including Dot Net technology stackExperience of working on Agile development model projects.
Experience of working on Fixed price projectsExperience of managing portfolio of at least 200 resources and $20MExperience of managing customer facing roles at both onsite and offshore, especially for North American customerWork location Hyderabad strictlyWilling to work in office for all 5 days of the weekMaximum experience should be 20 years, not more than than