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    Process Developer - Gurugram, India - Genpact

    Genpact
    Genpact Gurugram, India

    Found in: Talent IN C2 - 3 days ago

    Genpact background
    Description

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
    Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

    Welcome to the relentless pursuit of better.
    Inviting applications for the role of Process Developer- IT Support Engineer

    We are looking for the role of IT Support Engineer (L2/L3 level), to assist clients(internal) with all IT related technical/Functional support and config related issues.

    Responsibilities:

    • As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.

    • To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills.

    • Knowledge of Finance will be preferred.

    • Ultimately, a top-class IT support engineer should resolve all IT issues quickly and effectively while maintaining a good relationship with the client.

    • Should be able to coordinate activities related to IT project/tasks deliveries across assigned projects and tasks with internal to the organization and with vendor as well.

    • Strong business acumen and ability to articulate business requirements and processes into software specifications.

    Qualifications we seek in you
    Minimum Qualifications/skills

    • Experience of corporate processes and understanding of various automation tools/products in the industry.

    • Ability of articulate and research independently.

    • Ability to understand applications and projects with a self - driven approach.

    • Ability to think critically.

    Preferred Qualifications/ Skills

    • Good time management skills.

    • Good interpersonal skills.

    • Ability to troubleshoot complex hardware and software issues.

    • Excellent written and verbal communication skills.

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