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    Senior System Administrator - Bengaluru, India - Aezion

    Aezion
    Aezion Bengaluru, India

    14 hours ago

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    Description

    Role :
    Senior System Administrator

    Experience : 9+ years

    Notice period : 30 days


    Location :
    : 5 days Work from office

    Description :

    The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.


    • The first area is the support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security and Backup Disaster Recovery (BDR) infrastructure both in-premise, hyper converged private cloud like pure storage and public cloud-based solutions.
    • The second is handling of escalations and advanced support of service requests, beyond the abilities of the higher tier Service Desk Technicians.
    • The third is assisting the project and technical alignment teams with implementation of servers, Microsoft 365, Azure storage, AWS storge and BDR infrastructure projects both in-premise and cloud-based solutions.
    KEY ACCOUNTABILITIES :


    • Resolving service tickets on quickly and permanently
    • Customer Satisfaction: Get it right and make it right. Transforming customer into lifelong partners.
    • Documentation: developing & updating documentation of systems supported
    • Leadership taking responsibility to mentor and develop junior members.

    Requirements :
    MUSTS TO HAVE (TRAITS) :


    • Possess and demonstrate a genuine desire to provide excellent customer service to clients.
    • Demonstrate the ability to prioritize and focus on the task at hand.
    • Demonstrate the ability to follow through on projects in a timely manner.
    • Establish the ability to take initiative independent of direct supervision.
    • Ability to work in a team, communicate effectively and manage confrontations/conflicts.
    • Selfmotivated with the ability to work in a fastmoving environment.
    • Experience working for a Managed Service Provider
    MUSTS TO HAVE (TECHNICAL) :


    • Strong Microsoft Azure experience.
    • Strong AWS experience.
    • Strong Microsoft Office 365, Teams.
    • Strong communication skills both verbal and written.
    • Strong Microsoft server and domain experience.
    • Networking experience.
    • Diagnostic skills of technical issues.
    • Service awareness of all organization's key IT services for which support is being provided.
    • Understanding of support tools, techniques, and how technology is used to provide IT services.
    • Typing skills to ensure quick and accurate entry of service request details.
    GOOD TO HAVE CERTIFICATIONS :


    Relevant and current professional IT Certifications, such as:

    • Microsoft Azure, 365, Security.
    • Cisco CCNA, CCNP.
    • ISC2 SSCP, CISSP.
    )
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