Customer Service - Chennai, Tamil Nadu, India - Ascendz HR Solutions

Ascendz HR Solutions

Verified Company

Chennai, Tamil Nadu, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Major contact point for sales, Distributors and customers for product availabilities and dispatches

Sales Order Management
Entering the orders in SAP and process for dispatches
Interact with planning, purchase, production, and logistics teams for timely delivery of products to customers
Updating pending order status to customers regularly
Complaint registration in SCM portal / communications with customers
Payments / Collections Followup with customers
Price / TDS / MSDS and Reach Certification Requestsfrom customers to be responded immediately.
Customer Satisfaction feedback to monitor on quarterly basis.
To achieve Customer satisfaction supply to be done On Time in Full (OTIF) to be monitored daily.
Samples to be arranged to Technical team/ Sales team / Labs from the Plant/Warehouse ; Purchase of samples from Distributors through Purchase orders/COUPA.
Pending Sample report to be generated and circulated to all concerned.
Any additional job to be taken up from time to time as per job rotation requirement.

Job Types:
Full-time, Permanent

Pay:
₹500, ₹600,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Education:

Experience:

Chemical Industry: 4 years (preferred)

Language:

Work Location:
In person

Diploma Fresher