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    Team Leader - Hyderabad, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Hyderabad, India

    2 weeks ago

    Default job background
    OTHER
    Description

    Team Leader - Record to Report

    Qualification:

    Bachelor Degree or PG degree in Commerce

    Candidate should have exposure to F&A Process (Preferably in General Accounting)

    Responsibilities

    • Responsible for service delivery with zero surprises for a particular process e.g. Reconciliation and Journals

    • Responsible for driving process standardization and delivery excellence for the process and team

    • Responsible for pro-active issue resolution and troubleshooting

    • Responsible for effective people management and appraisal

    • Single point of contact and L1 escalation level

    Skills

    • Strong leadership and motivational skills and experience in managing staff

    • Excellent communication skills, both verbal and written English

    • Flexible about work content and timings

    • Proficient in the use of desktop and workflow management tools

    • Excellent knowledge of Financial Period End Process and Financial Reporting on Oralce applications

    • Excellent knowledge in the area of General Accounting including Fixed Assets, Inter-company and Period End Closing and Reporting

    Responsibility:

    Business/ Customer:


    • Ensure adherence to Quality norms and processes
    • • Interact with customers (internal / external) to meet process deliverables.
    • • Create status reports for customers (internal/external).
    • • Manage and resolve escalations and issues raised by customers and process specialists.
    • • Identify & drive opportunities to enhance service delivery.
    • • Identify cost optimization opportunities.
    • • Identify and suggest business improvement opportunities.
    • Handling simple billing transactions, doing rule based credit appraisals, rectifying errors in customer master, following up with customers on overdue invoices, applying single receipts across multiple invoices, adjusting customer debit notes/(self) credit notes against open invoices, creating customer account statements and performing Account Reconciliation, coordinating with end customers, sales and customer service to resolve the disputed invoices to ensure SLAs are met as agreed for customer satisfaction.

    Project / Process:

    • • Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.
    • • Ensure individual SLAs are met on processing transactions (if applicable).
    • • Ensure process guidelines are followed and met as documented.
    • • Conduct analysis and track services delivered.
    • • Initiate and deliver on process improvement projects to improve process efficiencies.
    • • Review process audit findings and take corrective action to prevent negative results.
    • • Innovate opportunities to automate & reduce manual interventions.
    • • Conduct Quality checks & periodical review of process adherence.
    • • Discuss/ suggest the way forward, improvement areas to the customer/process.
    • • Drive a culture of continuous improvement within the team.
    • • Maintain operations rigor around daily huddles, knowledge management Cross training etc.
    • • Provide updates and submit reports related to own area of work.

    Knowledge Management:

    - Perform knowledge sharing
    • Update Process documentation /user manuals as appropriate for the process.
    • Participate in knowledge transfer.

    People/Team Management:


    • Provide work direction and guidance to team members    :

    ensure accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks
    • • Establish systems and procedures in the team.
    • • Allocate work and tasks to the team.
    • • Conduct team building activities to enhance motivation.
    • • Conduct knowledge transfer sessions for new joiners in the team.
    • • Conduct process training or refresher training if required.
    • • Contribute to and participate proactively in knowledge sharing sessions.
    • • Complete mandatory training for self as identified in the training plan for the project.
    • • Conduct appraisals for team members in a timely fashion.
    • • Identify training needs of team members and provide coaching support to them.
    • • Report to the manager on performance, status and any escalations.
    • • Resignations / Absconder communication to Operations Manager.
    • • Manage attrition and absenteeism.
    • • Support recruitment efforts for the team.

    Must Have Skills

    • Speaking English

    Good To Have Skills

    • Assortment Management
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