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    Team Leader - Hyderabad, India - ICCS

    ICCS
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    Description

    Position: Team Leader – Operations (Ecommerce)

    Experience: 1-2 Years

    Notice Period: Immediate -15 Days

    Location: Hyderabad

    · Preferably with Ecommerce background, should have 1-2 years' experience in handling the strength of 15-20 along with handling Inbound & Outbound vertical.

    · Coordination between Manger and Team Members

    · Handle a team of Associates

    · Good communication (English +Hindi) + 1 year experience as TL in ecommerce OUT bound LOB

    · Manage team performance on SLAs & KRA

    · Manage day to day floor activities

    · Analyse, maintain daily, weekly and monthly team performance reports

    · Conducting periodic team meetings & attend review meetings

    · Currently working as TL for Outbound

    · Excellent understanding of call center metrics

    · Good communication skills


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