Jobs
>
Bengaluru

    Manager - Implementation - Bengaluru, India - Rippling

    Rippling
    Rippling Bengaluru, India

    3 days ago

    Default job background
    Description
    Manager - Implementation


    About Rippling:


    Rippling is the first way for businesses to manage all of their HR & IT-payroll, benefits, computers, apps, and more-in one unified workforce platform.


    By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes.

    Take onboarding, for example.

    With Rippling, you can just click a button and set up a new employee's payroll, health insurance, work computer, and third-party apps-like Slack, Zoom, and Office 365-all within 90 seconds.

    Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks-and was named one of America's best startup employers by Forbes (#12 out of 500)


    About the role:


    This is an exciting opportunity to be a foundational People Manager of Rippling's Implementation team, with a focus on working with customers based in the North America region.

    Rippling believes that we can change the way small businesses manage HR & IT programs globally.

    You will manage a team of Implementation Analysts located in Bangalore, who own the customer experience from project kick-off through launch.

    Through customer education and one-on-one advising, Implementation Analysts ensure customers are set up for success with the Rippling products they have purchased.


    In addition to your core role as People Manager, you will also have the opportunity to take on cross-functional projects and show individual strengths, from product to client experience.

    Your work will ensure that our front-line implementation managers are properly supported to provide a seamless implementation experience


    What you will do:

    • Own a team of Implementation Analysts, located in Bangalore each managing a book of 3060 customer implementations.
    • Support employee career growth through coaching and mentoring
    • Monitor the health of our KPIs (CSAT, SLAs, etc)
    • Lead your team to hit KPIs through proactive tracking and mitigation
    • Serve as an escalation contact internally and externally
    • Measure the effectiveness and quality of our implementation experience, continuously suggesting improvements against our core KPIs
    • Actively participate in the hiring and onboarding of team members
    • Monitor team capacity and recommend databacked (quantitative and qualitative) solutions from people to process to product
    • Instrument implementation workflows and optimise process inefficiencies
    • Design new processes.
    • Collaborate with sales on presale requirements and with CX on exit gates
    • Build and document playbooks, email templates, etc own the end to end Global products implementation workflow

    What you will need:

    • Minimum of 5 years experience in implementation, technical account management, or customer success at a fastpaced SaaS company.
    • Experience onboarding employees into an implementation role
    • Minimum of 2 years of team management experience as a lead or direct manager with mentorship /coaching responsibility.
    • Proven project management experience delegating multiple projects simultaneously and on time in a fastpaced environment. Nothing slips through the cracks.
    • Creative about finding solutions: You are relentless in searching documentation, creating documentation, and asking "What if questions." You push others to do the same.
    • Confidently navigate multiple external stakeholders that can range from executives to frontline staff in IT, to Operations, to HR, to Finance.
    • Comfortable working and delegating in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blocker

    Bonus:

    • Experience in a customerfacing position within the HCM space (HR,Payroll, Benefits, ETC).
    • Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers
    • Experience with payroll implementation
    )
  • Simplify3x Software Private Limited

    Implementation Manager

    5 days ago

    Simplify3x Software Private Limited Bengaluru, India

    Job Description: · Overview: · As the SimplifyQA Implementation Manager, you will lead a team responsible for the successful deployment and adoption of SimplifyQA within our organization and for our clients. You will be instrumental in overseeing all aspects of implementation p ...

  • Tripgain Travel and Expense Management Solutions

    Implementation Manager

    1 week ago

    Tripgain Travel and Expense Management Solutions Bengaluru, India

    Job Location: Bangalore · CTC :12L to 18L · Education: MBA, B.Tech/ B.E/ MCA (Tech background is preferable) · Skills · Experience in implementing enterprise applications. · Excellent communication skills. · Reasonable technical skills. · Travel domain expertise would be an added ...

  • Dashhire

    Implementation Manager

    2 days ago

    Dashhire Bengaluru, India

    Job Description : · An Implementation Manager will be responsible for understanding and presenting the technical aspects of the software to prospective clients, as well as demonstrating how it can solve their financial needs. · - This may involve working closely with the sales te ...

  • Intellect Design Arena Ltd

    Implementation Project Manager

    1 week ago

    Intellect Design Arena Ltd Bengaluru, India

    About Intellect Design Arena Ltd. · Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that e ...

  • Moengage

    Senior Implementation Manager

    3 days ago

    Moengage India, Bengaluru / Bangalore Full time

    About MoEngageMoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push,on-site messages, and SMS. With AI-powered ...

  • Voya India

    Operations Manager-- DC Implementation

    1 day ago

    Voya India Bengaluru, India

    Manager Operations Overview · Operations managers oversee the organizational activities of business organizations. These professionals are talented managers and leaders. They support operational leadership in a variety of departments. At both large and small organizations, operat ...

  • State Street

    Policy Execution and Implementation Manager

    1 week ago

    State Street Bangalore, India OTHER

    About our Team: · Business Risk Management acts as a valued partner to the business in the identification, assessment and mitigation of risk, while cultivating practices which enable a balance of business unit performance considerations with risk excellence objectives. This role ...

  • Give

    Manager - Product Implementation SQL Datavisualisation

    1 week ago

    Give Bengaluru, India

    This is a remote position. · About Give Grants · Give Grants enables large Indiancorporations to deliver maximum social impact. Amplified bytechnology and anchored in impact we support the entire grantmakinglifecycle. Together with our network of 3000 trusted nonprofits weserve ...

  • MLOPS SOLUTIONS PRIVATE LIMITED

    Sample Manager/LIMS Implementation Analyst

    1 day ago

    MLOPS SOLUTIONS PRIVATE LIMITED Bengaluru, India

    Position : Sample Manager -Contract · Experience : 4+ years · Location : Hyderabad, Bangalore, Chennai, Pune · Work Mode : Hybrid · Notice Period : Immediate - 15 days · - Create necessary documentations upon request - Server, database, user guide, etc. · - Sample Manager LIMS Im ...

  • ETC Group

    SAP - Bangalore

    1 week ago

    ETC Group Bengaluru, India

    **SAP Lead · - Core SAP experience of around 5 to 7 years · - SAP HANA implementation experience - at least 3 implementations at multi country level. · - Expertise in multiple modules specifically FICO, SD, MM with basic knowledge of ABAP, Basis, PO, integrations etc. · - SAP cer ...

  • Capgemini

    SAP Sf Ec + Onb 1.0 6-9 Yrs Pan India

    1 week ago

    Capgemini Bengaluru, India

    Should have strong experience in implementing Success Factors Onboarding 2.0 modules and HR business processes for customers. · - Deep expertise in following areas: · - Provide best-practice HR guidance on client HR Onboarding 2.0 processes. · - Manage client expectations, define ...

  • Leventm Technologies

    Data Analysis

    4 days ago

    Leventm Technologies Bengaluru, India

    We are looking for a skilled HR manager to oversee all aspects of Human Resources practices and processes. You will support business needs and ensure the proper implementation of company strategy and objectives. The goal is to promote corporate values and enable business success ...

  • Capgemini

    SAP Basis Solman 9 to 12 Years Bengaluru

    2 days ago

    Capgemini Bengaluru, India

    Job Description · - Should have atleast 10+ years working on SAP Solman. · - Must be a Technical professional with at least 2+ full life cycle SAP implementation and 1+ support · - Must have good working experience on other components of Solman system Administration and Monitorin ...

  • Capgemini

    SAP Basis Solman 9 to 12 Years Bengaluru

    2 days ago

    Capgemini Bengaluru, India

    Should have atleast 10+ years working on SAP Solman. · - Must be a Technical professional with at least 2+ full life cycle SAP implementation and 1+ support · - Must have good working experience on other components of Solman system Administration and Monitoring, Remote Supportabi ...

  • ETG

    SAP - Bangalore

    1 week ago

    ETG Bengaluru, India

    Job Description SAP Lead - Core SAP experience of around 8+ years - SAP HANA implementation experience - at least 3 implementations at multi country level. - Expertise in multiple modules specifically FICO, SD, MM with basic knowledge of ABAP, Basis, PO, integrations etc. - SAP c ...

  • Capgemini

    SAP Cfin bangalore 6-12 Years

    3 days ago

    Capgemini Bengaluru, India

    Job Description · - "Must Have Skills: · - 1 projects in SAP CFIN (Implementation) · - S/4 HANA implementations - 2 or more (of which at least 1 is a global template rollout project) · - Good understanding of SAP FI and CO processes and technology Background in a distributed envi ...

  • DXC Technology

    Servicenow Itom

    1 week ago

    DXC Technology Bengaluru, India

    Experience 8+ years' experience of ServiceNow solution implementation. · - Must have at least 3-4 Project on ITSM Service Implementations experience. · - Must have hands on experience on implementing ServiceNow Integration using the OOD Service Integration capability. · - Experie ...

  • Capgemini

    Data Governance 6 to 9 Years Bengaluru, Mumbai

    2 days ago

    Capgemini Bengaluru, India

    Collaborating and driving data governance strategy across the enterprise · - Participate in the implementation of the strategy, solution, design, build and operations for Data Governance program · - Identifying and developing effective data management practices including collabor ...

  • Rapid Global Business Solutions

    C&s-sme

    2 days ago

    Rapid Global Business Solutions Bengaluru, India

    **[Job Title]** · *** · Compliance and Security (C&S) Subject Matter Expert · **[Job Overview]** · *** · **[Technology and Sub-technology]** · *** · - Threat and Vulnerability Management · - Data Leak Protection (DLP) · - Privilege Access Management · - Identify and Access Manage ...

  • Vega Intellisoft

    SAP Qm

    4 days ago

    Vega Intellisoft Bengaluru, India

    Job Description: · - We are seeking a skilled SAP Quality Management (QM) Consultant with hands-on experience in SAP HANA implementation to join our team. As a key contributor, you will be responsible for implementing and optimizing SAP QM processes while leveraging the power of ...