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    Floor Manager – Call Centre - Chennai, India - Cynosure Corporate Solutions

    Cynosure Corporate Solutions
    Cynosure Corporate Solutions Chennai, India

    4 days ago

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    Description
    A Telemarketing Floor Manager is responsible for overseeing the daily operations of a telemarketing team, ensuring effective sales and lead generation activities, and managing the performance of telemarketing agents on the floor.

    Responsibilities:
    Team Leadership:
    Supervise and manage a team of telemarketing agents, providing guidance, training, and performance evaluations.
    Foster a positive and motivated work environment to boost team morale and productivity.
    Campaign Execution:
    Plan, coordinate, and execute outbound telemarketing campaigns to achieve sales and lead generation targets.
    Monitor campaign progress, call volume, and agent performance.
    Performance Management:
    Set individual and team targets for call volume, conversions, and other relevant metrics.
    Provide coaching, feedback, and performance evaluations to agents to improve outcomes.
    Data Analysis and Reporting:
    Analyze call data and campaign results to identify trends, areas for improvement, and opportunities for optimization.
    Prepare regular reports on team and campaign performance for management.
    Agent Training and Development:
    Design and deliver training programs to enhance agent's product knowledge, sales techniques, and customer interaction skills.
    Conflict Resolution:
    Address agent concerns and resolve conflicts promptly and effectively.
    Provide solutions to challenges that may arise during campaign execution.

    Requirements

    Skills & Qualifications:
    • Leadership and team management abilities.
    • Excellent communication skills, both verbal and written.
    • Strong analytical and problem-solving skills.
    • Customer-centric mindset and understanding of effective sales techniques.
    • Data-driven decision-making based on campaign metrics.
    • Conflict resolution and interpersonal skills.
    • Proficiency in call center software and CRM systems.
    • Time management and organizational skills.
    • Ability to adapt to changing campaign requirements and dynamics.

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