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    Floor Manager Call Centre - chennai, India - Cynosure Corporate Solutions

    Cynosure Corporate Solutions
    Cynosure Corporate Solutions chennai, India

    8 hours ago

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    Description
    A Telemarketing Floor Manageris responsible for overseeing the daily operations of atelemarketing team ensuring effective sales and lead generationactivities and managing the performance of telemarketing agents onthe floor.
    Responsibilities :
    TeamLeadership:
    Superviseand manage a team of telemarketing agents providing guidancetraining and performanceevaluations.
    Foster a positive andmotivated work environment to boost team morale andproductivity.
    CampaignExecution:
    Plancoordinate and execute outbound telemarketing campaigns to achievesales and lead generationtargets.
    Monitor campaign progresscall volume and agentperformance.
    PerformanceManagement:
    Setindividual and team targets for call volume conversions and otherrelevant metrics.
    Provide coachingfeedback and performance evaluations to agents to improveoutcomes.
    Data AnalysisandReporting:
    Analyzecall data and campaign results to identify trends areas forimprovement and opportunities foroptimization.
    Prepare regularreports on team and campaign performance formanagement.
    AgentTraining andDevelopment:
    Designand deliver training programs to enhance agent s product knowledgesales techniques and customer interactionskills.
    ConflictResolution:
    Addressagent concerns and resolve conflicts promptly andeffectively.
    Provide solutions tochallenges that may arise during campaignexecution.
    Requirements Skills&Qualifications:
    • Leadershipand team managementabilities.
    • Excellentcommunication skills both verbal andwritten.
    • Stronganalytical and problemsolvingskills.
    • Customercentricmindset and understanding of effective salestechniques.
    • Datadrivendecisionmaking based on campaignmetrics.
    • Conflictresolution and interpersonalskills.
    • Proficiencyin call center software and CRMsystems.
    • Timemanagement and organizationalskills.
    • Abilityto adapt to changing campaign requirements anddynamics.
    Telemarketing, Lead Generation, Campaign Metrics, CRM systems,Sales Technique
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