Customer Service Representative - Mumbai, India - Global Industrial

Global Industrial

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

SYX Services Pvt ltd:

SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (

NYSE:
GIC).

We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada.

Our operations started in July, 2011 and we are now a 70-member team comprised of Java developers, SAP professionals,.net developers, Oracle developers, a creative team and a Web Chat team.

For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America

Key Responsibilities:

Own the entire interaction with that customer and provide total resolution for their needs
Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
Investigate and resolve customer inquiries related to their orders or shipments
Update systems and document all interactions with customers, associates, and partners
Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries

Competencies and skills:

Duties & Requirements:
Efficiently and professionally communicate with customers and assist them with their needs
Excellent written communication and comprehension
Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
Independent decisionmaking skills with the ability to handle and resolve complex issues
Conversational, patient and confident demeanor with a positive attitude
Ability to stay composed and objective with an angry customer, and deescalate issues as needed
Motivated to create and perpetuate a team environment in the workplace and among other associates
Demonstrated ability to complete projects and assignments accurately in a fastpaced environment

Qualifications:

High school diploma or GED
Experience in a performancebased or metricdriven environment

Important Facts:

This is a combination work from home and in office position
You must have full time availability
Overtime might be required during the week or over the weekend
When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data transmission