Jobs

    EXOedge - NOC Engineer - Telecom Systems - Pune, India - EXO EDGE INDIA LLP

    EXO EDGE INDIA LLP
    EXO EDGE INDIA LLP Pune, India

    Found in: Talent IN 2A C2 - 2 days ago

    Default job background
    permanent Technology / Internet
    Description

    Job Description :

    EXO Edge is looking for a Network Engineer to join our Information Technology team.

    In your journey at EXO Edge, you will be :

    Primarily focused on :

    • Quality support to customer base through updating and resolving issues in a professional manner within predefined SLAs
    • Manage customer enquiries, complaints and requests in a responsive and professional fashion
    Fulfilling the below roles and responsibilities :
    • They will be an active member of the NOC team by supporting overall goals to achieve realistic outcomes
    • They will take the lead in initial troubleshooting and diagnosis of all faults using client troubleshooting tools and monitoring systems
    • They are responsible for opening tickets and to follow correct incident management procedures to own, track, report, document and manage faults to resolution
    • Install, commission and test equipment on customer premises
    • Participation in the 24/7 shift rotational.
    • The Tier 1 Engineer will be liaising with both internal and external interfaces to ensure client network is delivering as per service level agreements.
    Bringing in the below experience :
    • Educated to degree level or 1 - 2 years networking experience, ideally in a telecommunications environment but similar experience in an enterprise environment will also be considered
    • CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not essential and equivalent experience will be considered
    • B.Tech, BCA, B. Sc. Computer Science or relevant
    Technically Sound in :
    • Technical support/service desk experience and/or previous NOC experience is required
    • Knowledge of ITIL desirable
    • General understanding of telecoms transmission/networking principles
    • Excellent documentation skills
    • Good working knowledge of MS Office applications
    Based at :
    • Pune
    )
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