Jobs
>
Gurgaon

    Customer Success Manager - Gurugram, India - Netomi

    Netomi
    Netomi Gurugram, India

    2 weeks ago

    Default job background
    Full time
    Description

    At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world's largest global brands.

    Some of the largest brands are already using Netomi AI's platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

    Backed by the world's leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company's success while developing your skills and career in AI.

    Want to become a key part of the Generative AI revolution? We should talk.

    Job Description

    We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. In 2023 we are shaping and developing a new market and we're looking for people who are excited by that opportunity.

    Responsibilities : Curiosity, Technical Aptitude, Relationship Building, Project Management

  • Work with Netomi's strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio.
  • Act as a trusted advisor, thought manager, and subject matter expert to customers. Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies.
  • Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption.
  • Strategies to secure executive visibility of Netomi's business results. Work across the customer's business organization to communicate the value and expansion of these solutions to their team and executives.
  • Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer.
  • Engage with product & engineering teams to translate customer feedback into product requirements.
  • Demo Product capabilities and features to customers post release cycle.
  • Hands-on experience with complex product integrations to drive the usage and adoption of our product.
  • Maintain accurate and up-to-date records of client interactions and account activities in our system of record.Qualifications
  • More than 5+ years of experience in a technical customer success role within a B2B SaaS environment.
  • Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs.
  • Good sense of curiosity with a genuine desire to learn and think with agility and apply them in new and new situations.
  • Stellar written and verbal communication tailored to the persona.
  • Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio.
  • Strong sense of technical Knowledge, working knowledge of APIs, managing integrations.
  • Familiarity with Customer relationship management software, Support platforms (Zendesk, Salesforce).In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

  • Hike Education

    Manager - Customer Success

    1 week ago

    Hike Education Gurugram, India

    What You'll Do? · Customer Success Management: · - Build and maintain strong relationships with assigned customers, ensuring their satisfaction and continued success with our products or services. · - Proactively identify customer needs and recommend solutions to maximize their v ...

  • MongoDB

    Customer Success Manager

    6 days ago

    MongoDB gurugram, India

    We are looking to speak to candidates who are based in Gurugram for our hybrid working model. · This role sits in our Product Led Customer Success Organization. Our mission is to deliver a world class onboarding experience by encouraging best practices, showing value early, and ...

  • Zyvka

    Customer Success Manager

    6 days ago

    Zyvka gurugram, India

    Exp14years Industry Recruitment/ StaffingBudget 5LPALocation Gurgaon · Overview: TheCustomer Success Manager plays a crucial role in ensuring thesatisfaction and retention of our Partners. They are responsiblefor building strong relationships with Vendors understanding theirneed ...

  • Intract

    Customer Success Manager

    2 weeks ago

    Intract Gurugram, India

    Company Description · At Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users. · Role Description · This is ...

  • GLG

    Manager, Member Success

    6 days ago

    GLG gurugram, India

    Manager, Member Success · Job Summary · Manager, Member Success is a member of the Member Success team in Gurugram India, reporting to the Director, Member Success. Member Success Managers lead a team of professionals who act as front-line relationship managers to GLG Network ...

  • Wizikey

    Manager - Customer Success

    6 days ago

    Wizikey gurugram, India Full time

    Job Description · As the Customer Success Manager (CSM) Lead, you will be responsible for driving customer success initiatives and overseeing the customer success team in an early-stage SaaS environment. You will work closely with our customers, understanding their needs, and ens ...

  • Michael Page

    Customer Success Manager

    6 days ago

    Michael Page gurugram, India

    Opportunity to work with one of the fastest growing Series B SaaS Organization · High Growth Culture and Meritocratic Organization · About Our Client · Our Client is a Gurgaon, Bengaluru and San Francisco-based startup that is bringing the power of alternative data to the wor ...

  • ChargePoint

    Customer Success Manager

    1 week ago

    ChargePoint gurugram, India

    Requirements · 3-5 years of experience in sales, account management, or customer success · • Excellent written skills · • Exceptional verbal phone communication · • Bachelor's degree preferred · ...

  • Michael Page

    Customer Success Manager

    6 days ago

    Michael Page gurugram, India

    Opportunity to work with a Series B SAAS Organization · High growth culture and meritocratic organization · About Our Client · A series B SAAS organization who are pioneers in the alternate data space. · Job Description · On board, manage, and retain the large enterprise a ...

  • Snaphunt

    Customer Success Manager

    3 weeks ago

    Snaphunt Gurgaon, India Full time

    The Offer · A role that offers a breadth of learning opportunities · The Job · Job Description: · Maintain and conduct revenue analysis against established goals and implement tools to streamline document of action plans. · Develop and maintain MIS for smooth operation and effici ...

  • GLG

    Manager, Member Success

    2 weeks ago

    GLG Gurugram, India

    Key Responsibilities · : Own the customer experience through a team of Member Success Associates · Demonstrate a strong knowledge of GLG products, processes and workflows · Effective performance planning for self and team, including time management and self-organization · Achieve ...

  • MongoDB

    Customer Success Manager

    3 weeks ago

    MongoDB Gurugram, India

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously w ...

  • Legit Quest

    Customer Success Manager

    3 weeks ago

    Legit Quest Gurgaon, India Full time

    Legitquest is a Legal-Tech venture run by a versatile team of tech-savvy attorneys, engineers and designers who aim to make the practice of law simpler for its end users. We have eminent jurist Mr Ram Jethmalani as our patron, advisor and investor. Seeking to transform centuries- ...

  • Siemens Industry Software (India) Private Limited

    Manager, Customer Success Management

    3 days ago

    Siemens Industry Software (India) Private Limited Gurugram, India Permanent

    Siemens Digital Industries Software is aleading provider of solutions for the design, simulation, and manufacture ofproducts across many different industries. Formula 1 cars, skyscrapers, ships,space exploration vehicles, and many of the objects we see in our daily livesare being ...

  • Gartner

    Client Success Manager

    2 weeks ago

    Gartner Gurugram, India Full time

    Who are we? · At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 a ...

  • TBO

    Customer Success Manager, China

    1 week ago

    TBO Gurgaon, India

    Customer Success Manager, China (Language Expert : Mandarin) · Location - Epitome Building 5,Tower C, 22nd Floor, DLF Phase 3, Sector 25, DLF Cyber City, Gurgaon · TBO – ) · TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners acro ...

  • NTT DATA

    Senior Client success Manager

    3 weeks ago

    NTT DATA Gurugram, India

    Title: · Senior Client success Manager- SI / Telecom/ Data Center industryLocation: · GurgaonWork format: · Full time work from officeTravel: · YesExperience: · 10- 18 YearsIndustry experience: · Strong SI/ Data Center/ Telco Industry experience.Must have skills: · Renewals · Req ...

  • Innefu Labs Pvt Ltd

    Innefu - Manager - Customer Success

    2 weeks ago

    Innefu Labs Pvt Ltd Gurgaon, India

    Customer Success Manager · Company Description : · Innefu Labs Pvt Ltd. is an Indian cybersecurity and artificial intelligence (AI) company headquartered in New Delhi, India. The company specializes in providing cutting-edge cybersecurity solutions, AI-driven products and servic ...

  • LogicLadder Technologies

    LogicLadder - Manager - Customer Success

    2 weeks ago

    LogicLadder Technologies Gurugram, India

    Manager - Customer Success · As the Manager of Customer Success you will be responsible for ensuring the success and satisfaction of our clients. This role involves overseeing a team of customer success representatives, developing strategies to improve customer experience, and c ...

  • MongoDB

    Associate Customer Success Manager

    1 week ago

    MongoDB gurugram, India

    This role is on our Customer Onboarding team which lives in the Product Led Customer Success Organisation. Our mission is to deliver a world class onboarding experience by encouraging best practices, accelerating time to value and ensuring an optimal start for new customers. · In ...