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    Portfolio Team Lead - Pune, India - SailPoint

    SailPoint
    SailPoint Pune, India

    1 week ago

    Default job background
    Description

    Join Our Team as a Team Lead at SailPoint!

    Are you ready to take on a player/coach position with us? We are looking for a passionate and experienced Team Lead to oversee the day-to-day delivery of multiple CSD features, focusing on Tenant Connectivity (Setup). If you have a strong technical skill set and have worked on numerous Identity Management product implementations, this role is perfect for you! As a Team Lead, you will be responsible for engaging with clients, scoping projects, and ensuring excellent service delivery. Collaboration with internal stakeholders such as Customer Success, Support, and Sales teams is key.

    Responsibilities:

    • Ensure correct implementation and billing of services
    • Act as the main contact for client service issues and escalations
    • Manage profitability and productivity to ensure client satisfaction
    • Cultivate strong business relationships with assigned client accounts
    • Keep track of changes that may affect client satisfaction
    • Provide strategic updates to senior management
    • Identify opportunities for expanding product/service usage

    Requirements:

    • 6+ years of experience in enterprise software or systems integration
    • Strong organizational and communication skills
    • Experience in Project Management and software implementation
    • Ability to work with various web and database technologies
    • Previous experience with SaaS products is a plus
    • Knowledge of programming languages is beneficial
    • Experience with identity management provisioning systems
    • Startup experience is a bonus

    Preferred:

    • Experience in IDAM domain with a focus on IAM/IGA solutions
    • Familiarity with identity governance vendors and AI concepts
    • Experience with role-based access controls and least-privileged access models
    • Quality assurance experience is a plus
    • Security software or IT audit experience

    Education:

    • Bachelor's degree in a related field (Technical or Master's degree preferred)
    • Industry certifications are a plus
    • SailPoint certifications expected within 12 months

    Travel:

    • Up to 15% travel may be required
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