Regulatory Liasoning Officer - Delhi, India - IDFC FIRST Bank

IDFC FIRST Bank

Verified Company

Delhi, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Role/Job Title:
Regulatory liasoning officer

Business:
Customer Experience

Function/ Department:
'Customer Experience

Place of work:
Respective BO location (Delhi, B'lore ,Mumbai etc)

Roles & Responsibilities:

'- Ensure timely and effective compliance of RBI instructions on customer complaint handling in tune with the spirit and intent of such instructions.

Monitor implementation of Advisories / Awards received under the Banking Ombudsman scheme.
Review all Level 2 and above complaints for adequacy before representation to the Internal Ombudsman.
Review the trend of complaint received and conduct root cause with business units
To ensure conduct of training and sync between all segments.
Any branch or staff rejecting complaints or request to be approved by RNO and then it would travel to Internal Ombudsman for comments.'
To check the status of complaints referred on RNO ID's / letters
To check status of complaint received and submitted through CMS on weekly basis

Secondary Responsibilities:

'Relationship building with the BO offices. Effetive close looping of cases received from RBI

Key Success Metrics:

'Closure of regulatory cases, Submission of compliances and relationship building with BO offices. No reprimand from Regulator