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    Senior Administrator - bangalore, India - Microland

    Microland
    Microland background
    Description

    Job Title: Service Management Sr. Analyst



    Required Skills:
    - Technology: IT Service Management Tools, Servicenow
    - Technology: Programming Languages, Javascript (JS)
    - Behavioral: Aptitude, Communication
    - Technology: Programming Languages, AngularJs

    Education Qualification:
    Any Graduate
    Certification Mandatory / Desirable:
    - Technology: ServiceNow, Certified Implementation Specialist - ITSM

    Overview:

    We are looking for a dedicated Service Management Sr. Analyst to join our team. In this role, you will be responsible for handling customer interactions, reports, repairs, and ensuring excellent customer service. The ideal candidate will maintain strong relationships with customers and vendors to drive repeat business.

    Responsibilities:
    - Provide customers with equipment recommendations for their projects
    - Develop contracts for commercial clients
    - Train sales staff on upselling and brand promotion
    - Manage work order system and generate service invoices
    - Instruct customers on equipment operation and maintenance
    - Inspect rental equipment upon return
    - Drive sales growth through effective management strategies


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