Jobs
>
Hyderabad

    Manager - Program Mgmt, SP Support - Global Process Management - Hyderabad, India - ADCI HYD 16 SEZ - H83

    ADCI HYD 16 SEZ - H83
    ADCI HYD 16 SEZ - H83 Hyderabad, India

    2 weeks ago

    Default job background
    Full time
    Description

    Are you passionate about improving the quality of Selling Partner experiences? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? Does leading resource coordination and priority setting across teams, countries and cultures sound exciting? If so, the Selling Partner Support team is looking for a Manager, to build and manage large-scale Dive deep programs for our global operations, Program and Product teams, that impact our Associates and Selling partners positively.


    Third-party sellers represent significant value to Amazon's online retail customers and Selling Partner Support (SPS) drives success for these sellers through a combination of people, processes and services.

    We are a primary interface between Selling Partners and Amazon by direct interaction between our associates and sellers, by building communication tools that sellers use to receive help, and by driving cross-functional initiatives to improve the seller experience.

    Additionally, we possess a wealth of data regarding the reason sellers contact us for help and we use this information to identify and drive improvements to our seller solutions across the Company.


    As a Manager for Selling Partner Support, you will be responsible for identifying, driving and tracking strategic initiatives that improve the selling partner experience and will measure the results by monitoring quality, efficiency metrics and contacts.

    In this high profile role, you will collaborate with numerous business teams, product, and program teams both inside and outside Selling Partner Support to identify, define and specify solutions that create the conditions for sellers' success and satisfaction.

    You will build collaborative relationships with these partners, working closely to support SX improvement roadmaps. You will prepare and execute regular program updates to senior management.


    The successful candidate will be input focused and will have isolated and correlated inputs to achieve impactful outputs, built closed loop processes and measures to ensure adoption of products and processes so that improvements are realized.

    She/he will also have proven ability to assess situations and guide teams toward both short-term and longer term systemic changes.

    The ideal candidate will possess an analytic, statistical and optimization background to enable strategic workforce planning and strategic service initiatives planning.

    In this role you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.

    At Amazon, we believe innovation should occur throughout the organization.

    This disruptive leader will stimulate and pioneer innovation in Seller service excellence and be an active voice and member of the Selling Partner Support leadership team.

    Key job responsibilities

    • Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
    • Build effective people management mechanisms to engage team.
    • Support people growth in the team through effective coaching and mentoring.
    • Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for Seller experience improvements.
    • Determine and implement effective Operations solutions quickly, so as to not impede production
    • Plan and manage parallel projects with rigorous prioritization.
    • Maximize resource utilization for the greater good of the organization.
    • Create, maintain and disseminate project information to stakeholders and senior management
    • Remain flexible to changing priorities, open to new ideas and have seller quality as the top focus.
    • Be a visible and vocal role model across the wider business for Amazon's customercentric culture, championing Seller's needs and using data and technology to anticipate and exceed them.

    Longer term, this leader will:

    • Stimulate new innovative thinking and fresh approaches to extend Amazon's leadership position in service to our Sellers.
    • Ensure Amazon's Seller Operations effectively scale to meet the needs of the rapidly growing business, including identifying and implementing process improvements throughout our Global Network.
    We are open to hiring candidates to work out of one of the following locations:

    Hyderabad, TS, IND

    BASIC QUALIFICATIONS

    • 5+ years of team management experience
    • 5+ years of program or project management experience
    • 5+ years of cross functional project delivery experience
    • 5+ years of working cross functionally with tech and nontech teams experience
    • Experience defining program requirements and using data and metrics to determine improvements
    • Experience managing teams
    PREFERRED QUALIFICATIONS

    • Experience managing, analyzing and communicating results to senior leadership
  • RedeFin Capital

    Business Process Manager

    6 days ago

    RedeFin Capital hyderabad, India Full time

    Position: Business Process Manager Position Brief: We are seeking a highly skilled and experienced Business Process Manager with expertise in automation, web scraping, Python programming, and lead generation. The ideal candidate will be responsible for optimizing our business pro ...

  • AVEVA

    Business Process Manager

    6 days ago

    AVEVA hyderabad, India

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. · We're the first software bus ...

  • RedeFin Capital

    Business Process Manager

    1 week ago

    RedeFin Capital Hyderabad, India

    Position: Business Process Manager PositionBrief: We are seeking a highly skilled and experienced BusinessProcess Manager with expertise in automation web scraping Pythonprogramming and lead generation. The ideal candidate will beresponsible for optimizing our business processes ...

  • GHX

    Process Automation Project Manager

    1 week ago

    GHX Hyderabad, India

    Job Summary: · The Process Automation Project manager will be based in India, within the GHX Global Innovation Hub supporting US Eastern hours and report to the Director - Automation & Scalability and will play a crucial role in supporting the Sr. Process Automation Product Manag ...

  • Micron

    GP COE Process Manager

    6 days ago

    Micron hyderabad, India

    Our vision is to transform how the world uses information to enrich life for all. · Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and ...

  • Opalforce Inc

    Business Process Management BPM

    6 days ago

    Opalforce Inc hyderabad, India

    Summary: · Asan Application Developer you will be responsible for designingbuilding and configuring applications to meet business process andapplication requirements using Business Process Management (BPM) asyour primary skill. Your typical day will involve collaboratingwith cros ...

  • Vantage Management Consulting

    Management Consulting-Process Study, Review

    3 weeks ago

    Vantage Management Consulting Hyderabad, India Internship, Full time

    · About the internship: · Selected intern's day-to-day responsibilities include: · 1. Conduct process studies and create detailed documentation. · 2. Design Management Information Systems (MIS) to support business operations. · 3. Develop comprehensive system documentation to e ...

  • Micron

    Director, Global Procurement Program and Process Manager

    6 days ago

    Micron hyderabad, India

    Our vision is to transform how the world uses information to enrich life for all. · Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and ...

  • ADP Pvt Ltd - India

    Campus Buffer Esi 145050

    2 weeks ago

    ADP Pvt Ltd - India Hyderabad, India

    Work together with the appointed Business managers and Continuous Improvement manager to · analyze processes targeted, identify optimization opportunities and propose actions to get to a · future state. · - Own Business Process Improvement projects end to end; work with cross-fun ...

  • Avadhesh India Adivsory Services LLP

    Operations Coordinator

    2 weeks ago

    Avadhesh India Adivsory Services LLP Hyderabad, Telangana, India

    **Few important notes**: · **Main Purpose of the Role** · - Global SRE and Operations team currently seeking an Operations lead to join our Global team focusing on ITSM and IT Operations. · - Role will be primarily responsible for the maturation and governance of key IT support p ...

  • Evergent Technologies

    Bss-business Process Architect

    1 week ago

    Evergent Technologies Hyderabad, India

    **A leading venture capitalist (VC) in Silicon Valley commented that "Evergent is a diamond in the rough". Evergent today manages over 560M+ user accounts in over 180+ countries on behalf of our customers. Globally Evergent is working with 5 of the top 10 carriers (AT&T, Etisalat ...

  • PepsiCo

    Architect, Itsm

    2 weeks ago

    PepsiCo Hyderabad, Telangana, India

    Overview: · Our PepsiCo IT organization is transforming, and we are focused on powering PepsiCo to win through agile delivery of digital solutions and services. · Within IT, the IT Service Management team leads the maturation and governance of key IT support processes and provide ...

  • ALSTOM

    Project Configuration and Change Controller

    3 weeks ago

    ALSTOM Hyderabad, India

    Req ID:419665 · Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated syste ...

  • Cognizant Technology Solutions

    Process Executive

    2 weeks ago

    Cognizant Technology Solutions Hyderabad, Telangana, India

    **Team Lead|Team Manager · - B&L** · **Qualification**: · Graduate(exclusion BE,Btech,MCA) · ** Responsibility**: · Business,Customer · - Minimal Customer interaction under guidance. · - Understands Domain Process,sub process functions terminologies(such as SOP QC checklists). · ...

  • SenecaGlobal

    Process Advisor

    1 week ago

    SenecaGlobal Hyderabad, India

    Company Profile · Seneca Global offers end-to-end software services and solutions to organizations seeking a trusted and strategic global outsourcing partner. · Our services provide improved productivity, decreased cost, and increased value over time. The services and solutions w ...

  • Resource Solutions

    Recruitment Coordinator

    2 weeks ago

    Resource Solutions Hyderabad, India

    Resource Solutions is a global leader in Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) solutions, helping some of the world's leading companies to recruit the talent they need to succeed. · Resource Solutions is a global leader in Recruitment Process Ou ...

  • S&P Global

    Project Coordinator

    3 weeks ago

    S&P Global Hyderabad, India

    **The Role**: · The project coordinator will perform activities for the execution & control of projects. This role will work closely with senior project managers to coordinate activities around Business Stakeholders, Product Owners, and Cross-functional tech teams. Furthermore, t ...

  • HSBC

    Business Process Architect Gsc's

    1 week ago

    HSBC Hyderabad, Telangana, India

    -Job description · **Some careers have more impact than others.** · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. · HSBC is one of the largest banking and financial services organisations in the world, with opera ...

  • Anarghya Communications Pvt Ltd

    Mba Interns

    1 week ago

    Anarghya Communications Pvt Ltd Hyderabad, India

    **Human Resource Management**: · **Roles and Responsibilities** · **About Role** · Takes care of a wide range of support activities inside the HR Team, from coordinating meetings to maintain the employee database, to post Job Advertisements. An important part of the role will be, ...

  • Anarghya Communications Pvt Ltd

    Mba Interns

    3 weeks ago

    Anarghya Communications Pvt Ltd Hyderabad, India

    **Human Resource Management**: · **Roles and Responsibilities** · **About Role** · Takes care of a wide range of support activities inside the HR Team, from coordinating meetings to maintain the employee database, to post Job Advertisements. An important part of the role will be, ...