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    Manager - Key Accounts / Tamilnadu - Chennai - chennai, India - Rentokil Initial

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    Full time
    Description

    ABOUT US:

    Rentokil PCI brings to the Indian market the expertise of over 90 years of Rentokil, the world's largest

    commercial pest control company with operations in more than 70 countries and PCI, the number one

    pest control company in India with presence in the local market for over 60 years.

    Rentokil PCI aims to set new standards for customer service with operations across 300 plus locations in

    India. The company also focuses on developing industry-leading service operations through the sharing

    of best practices, new innovations and the use of digital technologies.

    POSITION RESPONSIBILITIES / REQUIREMENTS:

    The Key Accounts Manager is responsible for managing existing customers and winning new ones. The

    person will report to the National Key Account Manager. The incumbent will have to work as part of a

    multi-functional team, and this involves collaboration with the internal team and external stakeholders.

    GENERAL DUTIES & RESPONSIBILITIES:

    ● Customer retention

    ● Contract renewal with annual price increase

    ● Manage collection

    ● Up-selling to existing customers

    ● New business development

    ● Work collaboratively with pan India KA & cross-functional teams

    ● New Business Development

    ● Market survey, competitor analysis to understand gaps of our services

    ● Control cost and work within the allocated budget

    ● Support the service team by providing client feedback

    ● Attend to other work-related duties as may be assigned to you from time to time

    KEY DELIVERABLES:

    ● Customer (Revenue) retention of 95%+

    ● On-time customer contract renewal of 100%

    ● Price increase from existing customers as per target set

    ● Manage collection and DSO as per targets set

    ● Generate new sales from existing and new customers as per the Monthly, Quarterly and

    Yearly target set

    CORE COMPETENCIES

    ● Excellent Customer Relationship management skills

    ● Good communication – both verbal and written

    ● Proven track record of customer management and business development

    ● Ability to work with cross-functional teams

    Requirements

    EDUCATIONAL REQUIREMENTS

    ● Ability to communicate well in written and spoken English

    ● Ability to manage customers effectively & internally coordinate well with branch & cross-

    functional teams

    ● Knowledge of the market and relationship with large customers at decision maker level will

    be an added advantage

    ● Fair knowledge of the geography in which the position will be based

    ● Good working knowledge of Word, Excel and PPT

    Benefits

    Attractive compensation & benefits (PF, Insurance, Leaves, etc)
    Monthly Incentives + Statutory bonus
    Petro card + Vehicle maintenance



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