- Understand and map the existing customer journey
- Work closely with product manager, IT team to improve customer experience
- Design A/B testing experiments with the help of analytics team to improve on customer journeys
- Create wireframes, storyboards, user flows and process flow to communicate the design idea
- Create personalized experiences for customers by creating personas/segments.
- Create 360 degree view of the customer and work on improving the customer experience at various customer touchpoints
- Understanding of HTML and CSS
- Ability to influence decision making with the use of concrete evidence (data driven)
- Experience in conducting brainstorming / ideation sessions
- Ability to coach and guide product managers on new product development
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Employee Experience Manager
3 weeks ago
EPL Limited Mumbai, IndiaJob Purpose/Position Summary: · Lead the design and implementation of strategies to enhance employee experience, engagement, and well-being across all organizational units. · Principal Accountabilities: · Develop and execute annual Employee Engagement Survey and Action Planning i ...
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Customer Experience Manager
5 days ago
Sify Technologies Limited. Mumbai, IndiaPosition Overview: · Customer Experience is vital to our long-term profitability. We are hiring for a CEM to own and drive success for our customers. This role includes responsibilities for Customer Success activities (e.g. support, services, adoption, advocacy, retention, etc.) ...
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User Experience Manager
2 hours ago
Tech Mahindra Mumbai, IndiaJob Responsibilities:Engage with clients to understand their business goals, challenges, and user needs. Translate them into experience touchpoints.Conduct and plan design workshops and collaborative sessions to gather client input and align on project objectives.Help with inputs ...
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Digital Experience Manager
5 days ago
IDFC FIRST Bank Mumbai, India Full timeRole/ Job Title: Digital Experience Manager · Function/ Department: Digital Transformation · Job Purpose: · The role entails the responsibility for creating a seamless user experience for interactions in regards to digital transformation journey of the bank. The role holder is e ...
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Adobe Experience Manager
5 days ago
People Powered Solutions mumbai, IndiaCORE RESPONSIBILITIES · - Evaluation and implementation of upcoming technologies like OOTB eCommerce Market places (e.g. Hybris, Magento) , speech analytics, Martech tools, middleware/ API management tools & SFAs (Sales Field Force Applications) · - Should have worked on large s ...
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Customer Experience Manager
2 weeks ago
Teads Mumbai, IndiaWho we are · We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities · Competing against the biggest tech companies · Inventor of the InRead Video · Partner with the biggest media agencies and brands · Global partners ...
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Customer Experience Manager- Cisco
5 days ago
TD SYNNEX mumbai, India Full timeJob Purpose: The manager of customer success leads the customer success teams and is responsible for the growth, development and success of our customer success missions. The manager will connect with key decision makers and stakeholders and oversee all communications between th ...
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Customer Experience Manager- Cisco
5 days ago
Tech Data Advanced Private Limited mumbai, India Full timeJob Purpose: · The manager of customer success leads the customer success teams and is responsible for the growth, development and success of our customer success missions. The manager will connect with key decision makers and stakeholders and oversee all communications betwee ...
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Project Manager – with Transit Experience
3 weeks ago
Hitachi Careers Mumbai, IndiaDescription · Job Title: Project Manager – with Transit Experience · Grade: Project Manager · Location: Mumbai - Vikhroli · Company: Hitachi Payment Services Private Limited · Salary Range: As per the industry · Company Overview: · Hitachi Payment Services Pvt Ltd has been at th ...
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Mahindra Holidays & Resorts India Limited Mumbai, IndiaMahindra Holidays & Resorts India Ltd., (MHRIL) is a part of the Leisure and Hospitality sector of the Mahindra Group and brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company's flagship brand 'Club Mahindra Holidays', to ...
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Mahindra Holidays & Resorts India Limited Mumbai, IndiaMahindra Holidays & Resorts India Ltd., (MHRIL) is a part of the Leisure and Hospitality sector of the Mahindra Group and brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company's flagship brand 'Club Mahindra Holidays', to ...
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Mahindra Holidays & Resorts India Limited Mumbai, IndiaMahindra Holidays & Resorts India Ltd., (MHRIL) is a part of the Leisure and Hospitality sector of the Mahindra Group and brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company's flagship brand 'Club Mahindra Holidays', to ...
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IT Administrator
3 weeks ago
Zigsaw Mumbai, India**Roles & Responsibilities** · - Identity Management (IDM) and Identity Governance (IGA): Set up and manage Identity Management (IDM) and Identity Governance (IGA) solutions. · - AWS Management: Oversee and maintain our AWS account, including user management, security configurati ...
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IT Executive
2 weeks ago
Synergix services Pvt Ltd Mumbai, India**Job Purpose**: · **Duties and Responsibilities**: · - Ensure the smooth functioning of Windows Servers (DHCP, DNS, File server, DFS, Application, Hyper-V, Print server, Terminal Services, Remote App etc.) and Azure cloud management and WSUS (Windows Server Update Services). · - ...
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Executive Assistant
2 weeks ago
Avalon Global Research Mumbai, India**Responsibilities**: · - Front Office Manning, Upkeep & Management, Impeccable Facility Management & Infrastructure Support · - Petty Cash, Stationary, Asset & Inventory Management · - Accurate maintenance & Renewal of Vendor Contracts & AMC's, Vendor / Visitor / External Manage ...
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Content Author-sitecore
2 weeks ago
Mirum Digital Pvt. Ltd. Mumbai, India2+ years of experience in managing and publishing the pages in AEM or any other Content management system. With Sitecore, Drupal CMS. · - Expertise in using the latest features of AEM 6.5. · - Prior experience in HTML and CSS. · - Good to understand relevant publishing technologi ...
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Agm - Global Program
1 week ago
Vodafone Idea Mumbai, IndiaJob Req ID: Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: · **Role** · Project Manager · **Job Level/ Designation · Global Program Manager · **Function / Department** · Technology - TES ( Technology Enterprise services ) · **Location** · Mumbai · **Job Purpose** · ...
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SAP Hcm Cats 8 to 10 Years Pan India
3 weeks ago
Capgemini Mumbai, Maharashtra, India**Job Description**: · - ECC and web dyn pro portal experience with specialized knowledge in ESSMSS. · - Experience in Configuration including SAP Business workflow, HCM Process and Forms for enterprise portal. · - Configuration experience in personnel Administration, Org managem ...
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Regulatory
2 weeks ago
CDSL Mumbai, Maharashtra, IndiaSenior Manager - Admission Cell · Position · Location · Qualification · Age Limit · Senior Manager - Admission Cell · Mumbai · Graduate / Post-Graduate · Max. 35 Years · **Experience / Role**: · - Minimum 10 years work experience in Capital markets preferably in depository relate ...
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Capgemini Mumbai, IndiaGood hands on experience on NetApp Filers EMC Isilion · - Extensive experience and in depth knowledge of ONTAP 7 mode and C Mode iSCSI NFS CIFS SAN technologies · - Snap manager for Oracle and exchange Snapmirror SnapVault Flexclone · - Design and implement Netapp storage systems ...
Customer Experience Manager - Mumbai, India - Serving Skill
Description
Duties & Responsibilities :
keywords like UI/UX developer, Adobe XD, Prototyping, Figma, Wireframing.
Good to have :