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    Customer Experience Manager - Mumbai, India - Serving Skill

    Default job background
    Technology / Internet
    Description

    Duties & Responsibilities :
    keywords like UI/UX developer, Adobe XD, Prototyping, Figma, Wireframing.


    • Understand and map the existing customer journey
    • Work closely with product manager, IT team to improve customer experience
    • Design A/B testing experiments with the help of analytics team to improve on customer journeys
    • Create wireframes, storyboards, user flows and process flow to communicate the design idea
    • Create personalized experiences for customers by creating personas/segments.
    • Create 360 degree view of the customer and work on improving the customer experience at various customer touchpoints

    Good to have :

    • Understanding of HTML and CSS
    • Ability to influence decision making with the use of concrete evidence (data driven)
    • Experience in conducting brainstorming / ideation sessions
    • Ability to coach and guide product managers on new product development
    )


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