Front Office Supervisor - Bengaluru, Karnataka, India - Icon Hotels

Icon Hotels
Icon Hotels
Verified Company
Bengaluru, Karnataka, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Roles & Responsibilities:


  • Ensures Outstanding customer care at all times.
  • Maintains a friendly, professional, cheerful and courteous demeanor at all times.
  • Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
  • Responds to telephone and inperson inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
  • Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
  • Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adheres to company credit limit policies.
  • Allocates rooms to expected arrivals after checking the guests preferences and special requests.

Keys & Skills:


  • High School diploma or equivalent preferred.
  • Experience in a hotel or a related field preferred.
  • A degree or Diploma in Hospitality Management.
  • Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.

Pay:
₹10, ₹20,000.40 per month


Schedule:

  • Day shift
  • Evening shift
  • Morning shift

Experience:

- total work in Hotel: 2 years (preferred)


Work Location:
In person
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