Guest Relations Executive - Bengaluru, Karnataka, India - Icon Hotels

Icon Hotels

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.

Take and confirm reservations and cancellations.
Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
Contact appropriate individual or department as necessary to resolve guest requests
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Salary:
₹10, ₹20,000.00 per month

Schedule: