Front Office Associate - Bellandur, Bengaluru, Karnataka, India - Icon Hotels

Icon Hotels
Icon Hotels
Verified Company
Bellandur, Bengaluru, Karnataka, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Roles & Responsibilities:


  • Performing all checkin and checkout tasks
  • Managing online and phone reservations
  • Informing customers about payment methods and verifying their credit card data.
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments.

Skills & Knowledge:


  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like IDS.
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Pay:
₹8, ₹20,980.94 per month


Benefits:


  • Food provided
  • Paid sick time
  • Paid time off

Schedule:

  • Day shift
  • Evening shift
  • Morning shift
  • Rotational shift

Education:


  • Diploma (preferred)

Experience:

Front Desk: 1 year (preferred)
- total work: 2 years (preferred)


Language:


  • English (preferred)

Work Location:
In person
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