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    Associate Technical Support Engineer - Bengaluru, India - ChargePoint

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    Description
    Requirements

    Strong communication, interpersonal, motivational, and organizational skills
    Networking fundamentals (TCP/IP, M2M communications, etc.)
    Cloud based management platform and application support
    Documentation and creating knowledge articles
    Capture serviceability and supportability requirements to improve support deliver to customers
    Good understanding of computer systems, mobile devices and other tech products
    Ability to work with hardware and software engineering on problem resolution
    CRM tools such as Salesforce
    Ability to provide step-by-step technical help, both written and verbal
    Jira or other bug management tools
    Additional certification in Microsoft, Linux, networking or similar technologies is a plus

    Must Have

    Fresher or 1+ year experience as a Technical Support Engineer, providing phone support for complex hardware or software solutions
    Working experience, certifications, or bachelor's degree in technical field
    Excellent English communication is must


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