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    Team Lead - Chennai, India - Movate

    Movate
    Movate Chennai, India

    2 weeks ago

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    Description

    Designation - Lead

    Experience - 3-10years in BPO voice operations is mandatory.

    Excellent communication / willing to work in US shift (Night shift)

    Work from Office.

    Notice period - 15 days and less.

    Job Responsibilities:

    Responsible to handle a 15-to-20-member team, Voice and or Non-Voice (International) transactions to the best of customer's satisfaction. Drive the team to meet goals on all KRA/KPI and SLA's. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

    Graduation is mandatory - Any Degree.

    • Should be a team player.
    • Ability to handle a team with individual ownership.
    • Should be patient enough to handle any kind of queries.
    • Good understanding of computers.
    • Should have Basic knowledge on computer hardware peripherals, Operation Systems,
    • Excellent Communication Skill.
    • Enthusiasm and strong self-motivation & self-reliance.
    • Time management skills, with a high degree of flexibility at workplace.

    Mail -

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