- Act as the main point of contact from Operation Team to internal client services to lead and drive the operational design and delivery of our client offering.
- Responsible for overall Operations department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction. Team management - Leads a team of Workflow Specialists.
- Maintain/Create database for set of clients and categories, perform weekly validations, or monthly validations based on the schedule
- Produce analytical reports as per the specifications received in the input order, also run ongoing reports with minimum changes in the dimensions
- Support the technology team during developments by running smoke testing for any new features added in the analytical tool
- Produce custom reports by writing and executing a Shell Script, also perform manual calculations in MS Excel and deliver in client preferred layout
- Need to have analytical ability to investigate issues with the panel data which is questioned by client as part of Data Inquiry team
- Always ensures to deliver the results on-time with 100% accuracy
- Need to provide timely status report and updates about projects to all the stakeholders
- Willingness to work in shifts
- Plans and controls resource allocation to optimize the "operations service" to clients as well as highlights any resources issue
- Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team
- Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically
-
Team Lead
6 days ago
Movate Chennai, IndiaDesignation - Lead · Experience - 3-10years in BPO voice operations is mandatory. · Excellent communication / willing to work in US shift (Night shift) · Work from Office. · Notice period - 15 days and less. · Job Responsibilities: · Responsible to handle a 15-to-20-member team, ...
-
Team Lead
4 days ago
Guidehouse Chennai, India Full timeJob Family: · GIC Process (India) · Travel Required: · None · Clearance Required: · NoneWhat You Will Do: · Conducting an end-to-end and meticulous review of potential illegal or suspicious activity. · Completing a time-sensitive and meticulous analysis of each instance of potent ...
-
Team Lead
19 hours ago
ATSPL - Tamil Nadu Chennai, India Full timeJob Description: · At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year t ...
-
Team Lead
6 days ago
CapTalent HR Chennai, India Full timeWe are looking minimum 6months of experience as Team lead in any BPO VOICE. For more info contact to HR Kavya · Process : Team Lead (Sales team handling) · Gender : Male · Experience: min 6mon to 1yr experience as TL or Asst TL experience in voice process handling · Candidate ...
-
Team Lead
13 hours ago
timesjobs Chennai, India Full timeTeam Lead Chennai · ITES/BPO · Exp: 4 - 6 Years · Openings: 5 · Posted on Oct · Qualification: · ... Any Graduate · Should have 2 years experience in Call Centre · Good Communication skills and presentation skills · Ability to work independently · Good at People Management (Reduc ...
-
Team Lead
3 days ago
OJ Commerce Chennai, India Full timeRole : Team Lead – Customer Service(Voice) · Experience : 06 to 08 Year · Job Location : Chennai · About OJ Commerce: · OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully-functional office in Chennai, India. · We ...
-
Team Lead
3 days ago
Sanmina Chennai, IndiaJob Description · Production Control Mgmt 3 · Role: · The Role of the Manager in Production department is to lead, guide and authorize supervisor, senior supervisors to develop the Production Process and overall productivity as per IE target to meet demand and customer forecast ...
-
Team Lead
2 days ago
Guidehouse Chennai, India Full timeJob Family: · EBO Accounts Receivable (India) · Travel Required: · None · Clearance Required: · NoneWhat You Will Do: · What You Will Need: · What Would Be Nice To Have: · What We Offer: · Guidehouse offers a comprehensive, total rewards package that includes competitive compensa ...
-
Team Lead
1 week ago
Cognizant Technology Solutions Chennai, India OTHER· Service Delivery Manager - HR Ops · Qualification: · Professional qualificationsIntermediate/ Upper Intermediate as minimum standard of English. · Experience: · 4 – 6 years relevant experience · Skills Required: · Should have end-to-end experience in US payroll operations & Cu ...
-
Team Lead
3 days ago
Careerschool HR Solutions Chennai, IndiaRole : Team LeadQualification : Any DegreeExperience : 1 yr exp in Team handlingattrition shrinkageRotational shift withRotational week off Location : AmbatturChennai Salary : Upto 7.5 LPA Based on skillset · Responsibilities:Determining project requirementsand developing work sc ...
-
Team Lead
6 days ago
EMPYRUS SYNERGIEN PRIVATE LIMITED Chennai, India Full timeCompany : Empyrus Synergien Pvt Ltd. · Experience : Minimum 2 years · Position : Team Leader ( Service Field ) · Locations : Chennai · *Job profile :* · Team leader who can handle employees in service. · Who have minimum 2 years of experience. · Able to handle team of minimum 20 ...
-
Team Lead
6 days ago
Coreimpaqt-s Chennai, India Full timeFSLTEAM LEADLOCATIONNavallur, Chennai · Address3rd Floor, Platinum Holding Pvt Ltd,IT/ITES SEZ (Ozone Tech Park)No 2/1, Abu Garden, OMR, Navalur,Chennai 600130Work ModeWork from OfficeExperience4+ Years, Minimum 1 years exp as TLAge Limit 40 MaxShiftNight ShiftTimeUS Shift- 5 pm ...
-
Team Lead
6 days ago
NAZ V HR SOLUTIONS Chennai, India Full timeJob description · AGE: 22- 32, · WORK TIMING: 9:00AM- 6:00Pm · Job Description: · Immediate joiners. · 2 + Years experience into handling INBOUND OR OUTBOUND VOICE Process · . Handling minimum 2 team leader and team agent · Experienced into telemarketing any process. · In-depth ...
-
Team Lead/team Manager
2 days ago
Nityo Infotech Chennai, IndiaCA , COM , CPA , Description , Hyderabad , Job , Level , Location , MBA Experience Required · 5 - 9 Years · Industry Type · IT · Employment Type · Permanent · Location · India · Expertise & Qualification · MBA Finance) · ...
-
Manager/Team Lead
2 days ago
Pride Global India Chennai, IndiaSr. Manager/Manager/Team Lead – US HR Operations · Description · • Manage team of process leads and executives dedicated to support new and existing US HR operations and onboarding related processes and services. · • Understand and guide the team members during the US Onboarding ...
-
Design Team Lead
2 days ago
Dunamis Machines International Pvt Ltd. Chennai, IndiaTeam leader - Design: · Job Description: · We are seeking a Mechanical Design Team Leader to build and lead a high performing development team, ensuring timely delivery of top-quality work. You will drive the development of innovative machinery, devices and components from concep ...
-
Marketing Team Lead
6 days ago
360degreeinfoPvt Ltd Chennai, India Full timeWalk in interview for-Marketing Team Lead · As the Marketing Team Lead, you will be responsible for overseeing and coordinating the activities of the marketing team to ensure the successful execution of marketing strategies and campaigns. You will work closely with cross-function ...
-
BPO Team Lead
6 days ago
CapTalent HR Chennai, India Full timeHiring Team leader for handling BPO Voice Team. · Interested candidates can reach HR Haritha @ or mail to · Process : Team Lead (Sales team handling) · Gender : Male or Female · Experience : Minimum 8months to 1year of experience as Team Lead or Asst TL in Handling TeleSales Te ...
-
us it team lead
6 days ago
DevCare Solutions Chennai, India Full timeResponsible for handling IT requirements from US based clients. · Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions. · Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings ...
-
Sales Team Lead
13 hours ago
Max New York Life insurance Co Ltd Chennai, India Full timeApply for Sales Team Lead Business Development, The Infinity Space in Chennai ,Coimbatore ,Hosur ,Trichy ,Vellore for 2 - 7 Year of Experience on ...
Team Lead - Chennai, India - NielsenIQ
Description
Job Description
RESPONSIBILITIES
Team Management
QUALIFICATIONS
● A Bachelor's or master's degree in Computer Science or related field/Or Degree in Statistics/Maths and Data analytics
● Strong problem-solving skills
● Strong communication and Coordination skills
Strong communication and stakeholder management skills
Process- driven mindset