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    Technical Product Consultant - Gurugram, India - GlobalLogic

    GlobalLogic
    GlobalLogic Gurugram, India

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    GlobalLogic is looking for a smart and technically proficient talent for a world class project into analytics. Grab the opportunity and be part of its fantastic journey.

    Designation: Technical Product Consultant (Frontend)

    Experience Range: 2-5 years

    Work Location: Gurgaon

    We are looking for:

    • Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
    • Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
    • Experience with SQL and database management
    • Experience with data insertion and reporting APIs, SOAP, REST, and PHP
    • Knowledge of Mobile and Video programming solutions
    • Knowledge of Experience with Tag Management tools.
    • Proven ability to diagnose and troubleshoot complex analytic implementation issues.
    • Practical understanding of JQuery, Angular JS, and Any JS Framework
    • Knowledge of API (Application Programming Interface) (SOAP/REST)
    • Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
    • Proven skills of working in multi-platform technology companies, as a support engineer/consultant.
    • General knowledge about working with Google, Tealium, Salesforce, and Pega technologies.
    • Advanced level Excel and PowerPoint
    • Some experience in digital marketing, CRO, digital analytics, decisioning, personalization, recommendations, or UX disciplines
    • Excellent communication skills, both written and verbal
    • Availability for rotational shifts (Transportation available)

    What you will do:

    • Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
    • Validates and reports customer-submitted product bug reports with precision.
    • Troubleshoot & resolve customer's issues and educate customers on the use of Tool.
    • Assists in testing new and enhanced products.
    • Manages projects professionally and within stated timelines.
    • Identifies trends and potential issues and quickly communicates with affected parties.
    • Helps maintain accurate and complete product documentation.
    • Treat each case as an opportunity to delight customers, despite factors outside the control of the consultant (such as product limitations or dependencies on third parties)
    • Assists in special projects and other duties as assigned.

    Interview Process:

    • HR Screening
    • Technical interview Round
    • Final Client Round

    We Offer:

    • Interesting and challenging work in a large and dynamically developing company
    • Exciting projects involving newest technologies
    • Professional development opportunities
    • Excellent compensation and benefits package, performance bonus program
    • Modern and comfortable office facilities
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