Tele Caller Executive - Delhi, India - OneViewHR

OneViewHR

Verified Company

Delhi, India

6 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Telecaller - Home Health Care

Qualification:
Graduation/ Background in healthcare related education will be preferred

Experience:
2-5 Years Minimum

Gender:
Male/Female

No

of Positions:
2

Salary:
INR 20000/- to 30000/- per month

Must Have experience in Portea Home Healthcare/ Broomees/ Apollo Homecare/ Dabur Homecare/ Healthcare at Home/ Care 24/ Max Home Healthcare/ Care to Cure/ CuroDoc/ ElderCare/ Life Circle/ Emoha Elder Care/ Epoch Home Care
-
Excellent communication skills are crucial._

Principal Duties and Responsibilities:

Sales related responsibilities

Call on the data and convert it into sales.
Create new client base for the organization.
Attending to the inbound calls and converting them into sales.

Schedule appointments for patients/clients:

Answer telephone promptly and in a polite and professional manner.
Obtain and enter accurate demographic information into the CRM (address, telephone

- number, name of insurance or self-pay status etc.)

Schedule appointment correctly review appointment date, time, location, and provider

- name with caller.

Inform caller of items to bring to appointment (including insurance card, medications,

- office visit fee, and verification of income - if applicable).

Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete

- paperwork.

Remind caller of cancellation/rescheduling.
Answer questions and offer other information, as requested, to provide patientfocused

- service and a positive impression of the organization.

Act as a liaison for the patients/clients and the Center:

Direct calls to other departments as needed.
Use sound judgment in handling calls, especially with upset patients.
Understanding of when to escalate calls to the senior authorities.

Service patients:

Make reminder calls as requested.
Make calls to reschedule appointments when necessary.
Aid with mailings and other projects as call volume permits.

Other reasonably related duties as assigned by supervisor or manager

Qualifications:

Graduate. Associate degree or related healthcare certification preferred.
One year of experience in customer service and/or related clinical environment;

- working knowledge of medical terminology.

Should have strong knowledge of English and Hindi (Verbal and written).

Preferred Traits:

Ability to handle confidential and sensitive information.
Ability to communicate effectively on the telephone.
Ability to relate to persons with diverse educational, socioeconomic, and ethnic

- backgrounds.